GET https://rct.dev.bbntimes.com/companies/the-symbiotic-future-of-customer-service

Response
200 OK
IP
216.73.216.178
Profiled on
Token
03cea9

ArticleController :: show

Request

GET Parameters

None

POST Parameters

None

Uploaded Files

None

Request Attributes

Key Value
_controller 
"App\Controller\ArticleController::show"
_firewall_context 
"security.firewall.map.context.main"
_links 
Symfony\Component\WebLink\GenericLinkProvider {#3622
  -links: [
    3743 => Symfony\Component\WebLink\Link {#3743
      -href: "/build/runtime.js"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3741 => Symfony\Component\WebLink\Link {#3741
      -href: "/build/644.js"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3740 => Symfony\Component\WebLink\Link {#3740
      -href: "/build/502.js"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3739 => Symfony\Component\WebLink\Link {#3739
      -href: "/build/app.js"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3738 => Symfony\Component\WebLink\Link {#3738
      -href: "/build/view-more.js"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3737 => Symfony\Component\WebLink\Link {#3737
      -href: "/build/term-condition.js"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3736 => Symfony\Component\WebLink\Link {#3736
      -href: "/build/contact.js"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3735 => Symfony\Component\WebLink\Link {#3735
      -href: "/build/scroll-infinite-article.js"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3734 => Symfony\Component\WebLink\Link {#3734
      -href: "/build/app.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
    3733 => Symfony\Component\WebLink\Link {#3733
      -href: "/build/cookie-style.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
    3732 => Symfony\Component\WebLink\Link {#3732
      -href: "/build/term-condition-css.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
    3731 => Symfony\Component\WebLink\Link {#3731
      -href: "/build/contact-css.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
    3730 => Symfony\Component\WebLink\Link {#3730
      -href: "/build/comment-css.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
  ]
}
_route 
"article_show"
_route_params 
[
  "category" => "companies"
  "slug" => "the-symbiotic-future-of-customer-service"
]
_security_firewall_run 
"_security_main"
_stopwatch_token 
"6f4eaf"
category 
"companies"
slug 
"the-symbiotic-future-of-customer-service"

Request Headers

Header Value
accept 
"*/*"
accept-encoding 
"gzip, br, zstd, deflate"
connection 
"close"
cookie 
"PHPSESSID=mt4nhdtpvbs77ufilvef8v100b"
host 
"rct.dev.bbntimes.com"
user-agent 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
x-php-ob-level 
"1"

Request Content

Request content not available (it was retrieved as a resource).

Response

Response Headers

Header Value
cache-control 
"no-cache, private"
content-type 
"text/html; charset=UTF-8"
date 
"Mon, 02 Jun 2025 23:38:39 GMT"
link 
"</build/runtime.js>; rel="preload"; as="script",</build/644.js>; rel="preload"; as="script",</build/502.js>; rel="preload"; as="script",</build/app.js>; rel="preload"; as="script",</build/view-more.js>; rel="preload"; as="script",</build/term-condition.js>; rel="preload"; as="script",</build/contact.js>; rel="preload"; as="script",</build/scroll-infinite-article.js>; rel="preload"; as="script",</build/app.css>; rel="preload"; as="style",</build/cookie-style.css>; rel="preload"; as="style",</build/term-condition-css.css>; rel="preload"; as="style",</build/contact-css.css>; rel="preload"; as="style",</build/comment-css.css>; rel="preload"; as="style""
x-debug-token 
"03cea9"

Cookies

Request Cookies

Key Value
PHPSESSID 
"mt4nhdtpvbs77ufilvef8v100b"

Response Cookies

No response cookies

Session 6

Session Metadata

Key Value
Created 
"Mon, 02 Jun 25 23:38:26 +0000"
Last used 
"Mon, 02 Jun 25 23:38:36 +0000"
Lifetime 
0

Session Attributes

Attribute Value
_csrf/https-comment 
"VDx0av5Lqi9fEF6aBGhhoK4KBtrdkpMJMr422aT2lNA"
_csrf/https-cookie_accept 
"g8_d-RF6JRl3DfrXv2JOksy3Ur2qHuZH4EDK2vhWd8s"

Session Usage

6 Usages
Stateless check enabled
Usage
Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:76
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:79
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-csrf/TokenStorage/SessionTokenStorage.php"
    "line" => 79
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:52
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-csrf/TokenStorage/SessionTokenStorage.php"
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:56
Show trace 
[
  [
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    "class" => "App\Controller\ArticleController"
    "type" => "->"
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    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Kernel.php"
    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php"
    "line" => 35
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    "line" => 29
    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]
Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage:41
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-core/Authentication/Token/Storage/UsageTrackingTokenStorage.php"
    "line" => 41
    "function" => "getMetadataBag"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/twig-bridge/AppVariable.php"
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    "function" => "displayWithErrorHandling"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/TemplateWrapper.php"
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    "function" => "render"
    "class" => "Twig\Template"
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  [
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    "line" => 280
    "function" => "render"
    "class" => "Twig\TemplateWrapper"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/framework-bundle/Controller/AbstractController.php"
    "line" => 448
    "function" => "render"
    "class" => "Twig\Environment"
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  [
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    "line" => 453
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    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
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    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
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  [
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    "function" => "render"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
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    "line" => 181
    "function" => "renderHeader"
    "class" => "App\Controller\AppController"
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  [
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php"
    "line" => 86
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Fragment/InlineFragmentRenderer.php"
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    "function" => "render"
    "class" => "Symfony\Component\HttpKernel\Fragment\FragmentHandler"
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  [
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    "function" => "render"
    "class" => "Symfony\Component\HttpKernel\DependencyInjection\LazyLoadingFragmentHandler"
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  [
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  [
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    "function" => "block_header"
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    "function" => "displayBlock"
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    "function" => "displayWithErrorHandling"
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  [
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    "function" => "display"
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    "line" => 394
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    "class" => "__TwigTemplate_3ce0324a396de697d1fad9fabd68df72"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/Template.php"
    "line" => 367
    "function" => "displayWithErrorHandling"
    "class" => "Twig\Template"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/Template.php"
    "line" => 379
    "function" => "display"
    "class" => "Twig\Template"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/TemplateWrapper.php"
    "line" => 38
    "function" => "render"
    "class" => "Twig\Template"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/Environment.php"
    "line" => 280
    "function" => "render"
    "class" => "Twig\TemplateWrapper"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/framework-bundle/Controller/AbstractController.php"
    "line" => 448
    "function" => "render"
    "class" => "Twig\Environment"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/framework-bundle/Controller/AbstractController.php"
    "line" => 453
    "function" => "doRenderView"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/framework-bundle/Controller/AbstractController.php"
    "line" => 253
    "function" => "doRender"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/src/Controller/ArticleController.php"
    "line" => 277
    "function" => "render"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 181
    "function" => "show"
    "class" => "App\Controller\ArticleController"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Kernel.php"
    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php"
    "line" => 35
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    "line" => 29
    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]
Symfony\Component\Security\Http\Firewall\ContextListener:171
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-http/Firewall/ContextListener.php"
    "line" => 171
    "function" => "remove"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/Debug/WrappedListener.php"
    "line" => 116
    "function" => "onKernelResponse"
    "class" => "Symfony\Component\Security\Http\Firewall\ContextListener"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 220
    "function" => "__invoke"
    "class" => "Symfony\Component\EventDispatcher\Debug\WrappedListener"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 56
    "function" => "callListeners"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/Debug/TraceableEventDispatcher.php"
    "line" => 139
    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 214
    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 202
    "function" => "filterResponse"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Kernel.php"
    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php"
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    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
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    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
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]

Flashes

Flashes

No flash messages were created.

Server Parameters

Server Parameters

Defined in .env

Key Value
APP_ENV 
"dev"
APP_SECRET 
"0a988e63f011514eaabfc650b599af4d"
CORS_ALLOW_ORIGIN 
"*"
DATABASE_URL 
"mysql://bbndb_rctuser:33F5W25z40or0f7@localhost:3306/rct_bbntimes"
GOOGLE_RECAPTCHA_SECRET_KEY 
"6LdV5fgpAAAAANxzTG8ZMfIjil1wu-1vrQvnUt-x"
GOOGLE_RECAPTCHA_SITE_KEY 
"6LdV5fgpAAAAAENKcn73MJAhQrbtQeqgyC4wDLMP"
MAILER_DSN 
"smtp://no-reply%40rct.dev.bbntimes.com:Bl6%26gLD48%26Of919@rct.dev.bbntimes.com:465"
MARIADB_PASSWORD 
"i!87pK&!85ezc8"

Defined as regular env variables

Key Value
APP_DEBUG 
"1"
BASE 
"/public"
CONTEXT_DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
CONTEXT_PREFIX 
""
DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
FCGI_ROLE 
"RESPONDER"
GATEWAY_INTERFACE 
"CGI/1.1"
HTTPS 
"on"
HTTP_ACCEPT 
"*/*"
HTTP_ACCEPT_ENCODING 
"gzip, br, zstd, deflate"
HTTP_CONNECTION 
"close"
HTTP_COOKIE 
"PHPSESSID=mt4nhdtpvbs77ufilvef8v100b"
HTTP_HOST 
"rct.dev.bbntimes.com"
HTTP_USER_AGENT 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
PATH 
"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
PHP_SELF 
"/public/index.php"
PP_CUSTOM_PHP_CGI_INDEX 
"plesk-php81-fastcgi"
PP_CUSTOM_PHP_INI 
"/var/www/vhosts/system/rct.dev.bbntimes.com/etc/php.ini"
QUERY_STRING 
""
REDIRECT_BASE 
"/public"
REDIRECT_HTTPS 
"on"
REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_HTTPS 
"on"
REDIRECT_REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/companies/the-symbiotic-future-of-customer-service"
REDIRECT_REDIRECT_SCRIPT_URL 
"/companies/the-symbiotic-future-of-customer-service"
REDIRECT_REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_REDIRECT_STATUS 
"200"
REDIRECT_REDIRECT_UNIQUE_ID 
"aD41_lu4xKmtu8snTX6e_wAAAMc"
REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/companies/the-symbiotic-future-of-customer-service"
REDIRECT_SCRIPT_URL 
"/companies/the-symbiotic-future-of-customer-service"
REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_STATUS 
"200"
REDIRECT_UNIQUE_ID 
"aD41_lu4xKmtu8snTX6e_wAAAMc"
REDIRECT_URL 
"/public/companies/the-symbiotic-future-of-customer-service"
REMOTE_ADDR 
"216.73.216.178"
REMOTE_PORT 
"63171"
REQUEST_METHOD 
"GET"
REQUEST_SCHEME 
"https"
REQUEST_TIME 
1748907518
REQUEST_TIME_FLOAT 
1748907518.4725
REQUEST_URI 
"/companies/the-symbiotic-future-of-customer-service"
SCRIPT_FILENAME 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
SCRIPT_NAME 
"/public/index.php"
SCRIPT_URI 
"https://rct.dev.bbntimes.com/companies/the-symbiotic-future-of-customer-service"
SCRIPT_URL 
"/companies/the-symbiotic-future-of-customer-service"
SERVER_ADDR 
"5.196.1.209"
SERVER_ADMIN 
"[no address given]"
SERVER_NAME 
"rct.dev.bbntimes.com"
SERVER_PORT 
"443"
SERVER_PROTOCOL 
"HTTP/1.1"
SERVER_SIGNATURE 
"<address>Apache Server at rct.dev.bbntimes.com Port 443</address>\n"
SERVER_SOFTWARE 
"Apache"
SSL_TLS_SNI 
"rct.dev.bbntimes.com"
SYMFONY_DOTENV_VARS 
"APP_ENV,APP_SECRET,DATABASE_URL,MARIADB_PASSWORD,CORS_ALLOW_ORIGIN,MAILER_DSN,GOOGLE_RECAPTCHA_SECRET_KEY,GOOGLE_RECAPTCHA_SITE_KEY"
UNIQUE_ID 
"aD41_lu4xKmtu8snTX6e_wAAAMc"

Sub Requests 6

CookieController :: renderAnalysis (token = a9c665)

Key Value
_controller 
"App\Controller\CookieController::renderAnalysis"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"f684cf"

AppController :: renderHeader (token = 71acd6)

Key Value
_controller 
"App\Controller\AppController::renderHeader"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"a36c23"
slug 
"home"

ArticleController :: trendingArticle (token = 1fdaec)

Key Value
_controller 
"App\Controller\ArticleController::trendingArticle"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"4a6a7c"
category 
"Companies"

ArticleController :: relatedArticles (token = d3e9c2)

Key Value
_controller 
"App\Controller\ArticleController::relatedArticles"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"10b4d2"
current_article 
App\Entity\Article {#1094
  -id: 2015
  -title: "The Symbiotic Future of Customer Service"
  -slug: "the-symbiotic-future-of-customer-service"
  -introtext: """
    <h2><span style="color: #10228b;">The Symbiotic Future of Customer Service</span></h2>\r\n
    <p>I began 2018 with a few predictions about the ways I expected&nbsp;AI to shake out this year. One of the trends that I discussed was companies embracing the concept that humans would work hand-in-hand with artificial intelligence to improve customer experience. I am happy to say that’s beginning to happen.</p>\r\n
    """
  -content: """
    \r\n
    <p>Digital transformation remains a top priority for businesses, and consumer-facing companies are deploying AI to automate customer service. They are doing so by deciphering huge amounts of customer data, comparing on-domain and off-domain data, and running that data through algorithms to determine consumer intent. Once they do, they can personalize the customer experience. Only by using artificial intelligence can companies process this immense amount of data. It’s simply not possible to apply enough humans to do this kind of analysis.</p>\r\n
    <p>But companies can’t live by AI alone. By itself, it cannot succeed. A simulation of human intelligence by machines, designed to perform human-like tasks, ironically requires a lot of support from humans. A critical criterion for digital self-service is to maintain the quality of the interaction. Failed digital self-service leads consumers down an unhappy path, and ultimately abandonment of self-service channels. For the business, this results in increased call volumes, which defeats the purpose of automation.</p>\r\n
    <h2><span style="color: #10228b;">Human Guidance is Critical</span></h2>\r\n
    <p>AI is far from taking over the world. Rather, it is like a child that needs constant education and supervision to learn and perform this task of training. For the foreseeable future, humans will have to feed AI systems with experiences and situations to ensure the machine has references and large resources of knowledge to draw from. Humans will regularly have to intervene to provide the answers that bots can’t, or don’t feel confident about. In most cases, bots are not currently capable of handling and completing complex transactions that ensure that a customer’s overall experience is both smooth and satisfactory.</p>\r\n
    <p>The most important aspect of the human intervention however, is empathy. Human agents are the ones who differentiate a brand’s customer service, not the bots. While some bots are being trained in sentiment and emotions, it only helps them deal with rudimentary problems, while more nuanced interactions will require a human. I firmly believe that bots will get there, but this will require extensive training by humans, using real human experiences, over a longer period of time. &nbsp;</p>\r\n
    <h2><span style="color: #10228b;">Both Humans and Bots Benefit</span></h2>\r\n
    <p>One of the biggest beneficiaries of blending bots and agents will be your agents themselves. Not only will bots augment agent tasks by providing data, insights and analysis; but they will reduce the average handle time to ensure more interactions are completed with more efficiency per interaction. But in the digital age, AHT really isn’t the best metric. It’s about&nbsp;Total Customer Interaction Time. That decreases, too. The bot-assisted augmented customer experience ensures less waiting time for consumers, thereby increasing overall self-service adoption, which is critical to digital transformation.&nbsp;</p>\r\n
    <p>Once bots start handling the more mundane and repetitive customer support tasks, human agents can focus on developing their skill sets and focus on high value tasks which will lead to increase overall agent satisfaction and positively impact customer retention.</p>\r\n
    <div><img src="https://media.licdn.com/dms/image/C5612AQGMSsyolTkFTg/article-inline_image-shrink_400_744/0?e=2128896000&amp;v=beta&amp;t=FbmLfrfVla_CfRE_4XdCv6sN2M_aAj1IerSMB3mKh8U" alt="" data-media-urn="urn:li:digitalmediaAsset:C5612AQGMSsyolTkFTg" data-li-src="https://media.licdn.com/dms/image/C5612AQGMSsyolTkFTg/article-inline_image-shrink_400_744/0?e=2128896000&amp;v=beta&amp;t=FbmLfrfVla_CfRE_4XdCv6sN2M_aAj1IerSMB3mKh8U" /></div>\r\n
    <p><br />An example of blended AI would be a shopper trying to buy a product. After being guided by an informational bot, let’s say the consumer has to turn to a live agent for help when the credit card is charged for an incorrect transaction. Here’s an example of how that might play out:</p>\r\n
    <p><em>Chelsea is looking to get into photography and has googled DSLRs for beginners</em></p>\r\n
    <p><em>After browsing down the list of results, some review sites, some blogs, she finally ends up on Shop Electronics</em></p>\r\n
    <p><em>Chelsea bought her phone at Shop Electronics a month ago and is automatically logged in to their website</em></p>\r\n
    <p><span style="color: #10228b;"><strong>VA:</strong></span> Hello Chelsea, I’m Shop Electronics Virtual Assistant. Are you contacting us about your phone or something else?</p>\r\n
    <p><span style="color: #10228b;"><strong>Chelsea:</strong></span> I’m looking to get into digital photography</p>\r\n
    <p><span style="color: #10228b;"><strong>VA:</strong> </span>We have a great selection of entry level DSLRs we can show you, would you like to view our top- rated options?&nbsp;[View Options]</p>\r\n
    <p><em>Chelsea clicks to view options reviews and adds to cart</em></p>\r\n
    <p><span style="color: #10228b;"><strong>VA:</strong></span>&nbsp;Great choice! We offer an extended warranty; would you like to add it to your order?</p>\r\n
    <p><em>Purchase is completed</em></p>\r\n
    <p><em>Later, Chelsea sees her credit card bill and notices charge that she did not approve</em></p>\r\n
    <p><em>Chelsea opens Shop Electronic VA on her mobile phone</em></p>\r\n
    <p><span style="color: #10228b;"><strong>Chelsea:</strong> </span>You charged me for something I didn’t want</p>\r\n
    <p><span style="color: #10228b;"><strong>VA:</strong></span> Sorry! Let me look into this right now.</p>\r\n
    <p><em>Image in corner changes from a bot to a human</em></p>\r\n
    <p><span style="color: #10228b;"><strong>Chat Agent:</strong></span> Hello Chelsea, I understand you have been charged for an item you didn’t want – there are 2 purchases made in the last month that are both pending delivery. I’ve pushed a list to your screen so you can click on the purchase that you didn’t want.</p>\r\n
    <p><em>Chelsea clicks on the second item</em></p>\r\n
    <p><span style="color: #10228b;"><strong>Chelsea:</strong></span> Why did this happen?</p>\r\n
    <p><span style="color: #10228b;"><strong>Chat Agent:</strong></span>&nbsp;You may have added this item to your cart by accident and purchased it when you used our “Quick Checkout”</p>\r\n
    <p><span style="color: #10228b;"><strong>Chat Agent:</strong></span> Would you like me to adjust your settings to have the system double check your order before final purchase?</p>\r\n
    <p><span style="color: #10228b;"><strong>Chelsea:</strong></span>&nbsp;Yes please!</p>\r\n
    <h2><span style="color: #10228b;">How does the bot learn from the human?</span></h2>\r\n
    <p>In this new world, bots learn from human agents as well. Every time the bot transfers to a human, the human tags the interaction so that the bot can learn. Not only does the bot learn to better interpret the consumer’s questions and comments, but it also learns to take a more educated guess at what the right response might be. Over time, the bot learns to emulate the skills of a company’s best human agent. This turns agents into “super agents,” supported by a great team of bots behind them.</p>\r\n
    <div><img src="https://media.licdn.com/dms/image/C5612AQFYlaq9go_vUA/article-inline_image-shrink_1000_1488/0?e=2128896000&amp;v=beta&amp;t=XDGS4JHPbfOvArV1pe2LmDSA80061u9gr_om2vLRhq8" alt="" width="866" height="487" data-media-urn="urn:li:digitalmediaAsset:C5612AQFYlaq9go_vUA" data-li-src="https://media.licdn.com/dms/image/C5612AQFYlaq9go_vUA/article-inline_image-shrink_1000_1488/0?e=2128896000&amp;v=beta&amp;t=XDGS4JHPbfOvArV1pe2LmDSA80061u9gr_om2vLRhq8" /></div>\r\n
    <p><br />The right blend of virtual agents and human chat agents can not only lead customers to a happier path, but can also yield significant cost savings, and even increase sales. This is just the beginning of a collaborative and symbiotic customer experience ecosystem that will witness humans and AI working side-by-side.</p>
    """
  -user: Proxies\__CG__\App\Entity\User {#1092 …}
  -createdAt: DateTime @1529356835 {#1145
    date: 2018-06-18 21:20:35.0 UTC (+00:00)
  }
  -updatedAt: DateTime @1623961291 {#1150
    date: 2021-06-17 20:21:31.0 UTC (+00:00)
  }
  -deletedAt: null
  -category: App\Entity\Category {#445 …}
  -status: "published"
  -imageCard: Proxies\__CG__\App\Entity\File {#1184 …}
  -ImageHeader: Proxies\__CG__\App\Entity\File {#1184 …}
  -featured: false
  -mainView: false
  -clicks: 3510
  -comments: Doctrine\ORM\PersistentCollection {#1125 …}
  -reviewed_at: DateTime @1529356832 {#1148
    date: 2018-06-18 21:20:32.0 UTC (+00:00)
  }
  -metakey: ""
  -metadesc: "AI is far from taking over the world. Rather, it is like a child that needs constant education and supervision to learn and perform this task of training. For the foreseeable future, humans will have to feed AI systems with experiences and situations to ensure the machine has references and large resources of knowledge to draw from. "
  -robots: null
  -publishedAt: DateTime @1529356832 {#1147
    date: 2018-06-18 21:20:32.0 UTC (+00:00)
  }
  -canonical: null
  -superTag: null
}

AppController :: renderFooter (token = 82e7b6)

Key Value
_controller 
"App\Controller\AppController::renderFooter"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"4a73cc"

CookieController :: renderCookie (token = a1bea9)

Key Value
_controller 
"App\Controller\CookieController::renderCookie"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"138ea7"