GET https://rct.dev.bbntimes.com/society/branding-how-to-handle-negative-comments-on-social-media

Response
200 OK
IP
18.119.122.88
Profiled on
Token
3437ae

ArticleController :: show

Request

GET Parameters

None

POST Parameters

None

Uploaded Files

None

Request Attributes

Key Value
_controller 
"App\Controller\ArticleController::show"
_firewall_context 
"security.firewall.map.context.main"
_links 
Symfony\Component\WebLink\GenericLinkProvider {#3654
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    3771 => Symfony\Component\WebLink\Link {#3771
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    3766 => Symfony\Component\WebLink\Link {#3766
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      -attributes: [
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      ]
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    3764 => Symfony\Component\WebLink\Link {#3764
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      -rel: [
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    3762 => Symfony\Component\WebLink\Link {#3762
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"article_show"
_route_params 
[
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]
_security_firewall_run 
"_security_main"
_stopwatch_token 
"ecc0e5"
category 
"society"
slug 
"branding-how-to-handle-negative-comments-on-social-media"

Request Headers

Header Value
accept 
"*/*"
accept-encoding 
"gzip, br, zstd, deflate"
connection 
"close"
cookie 
"PHPSESSID=1fppihe3o9d2269ogjr4e5dh37; care_did=a784fcd0-a484-4b3c-8d1d-92da442bdd34"
host 
"rct.dev.bbntimes.com"
user-agent 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
x-php-ob-level 
"1"

Request Content

Request content not available (it was retrieved as a resource).

Response

Response Headers

Header Value
cache-control 
"no-cache, private"
content-type 
"text/html; charset=UTF-8"
date 
"Sat, 22 Feb 2025 13:21:30 GMT"
link 
"</build/runtime.js>; rel="preload"; as="script",</build/644.js>; rel="preload"; as="script",</build/502.js>; rel="preload"; as="script",</build/app.js>; rel="preload"; as="script",</build/view-more.js>; rel="preload"; as="script",</build/term-condition.js>; rel="preload"; as="script",</build/contact.js>; rel="preload"; as="script",</build/scroll-infinite-article.js>; rel="preload"; as="script",</build/app.css>; rel="preload"; as="style",</build/cookie-style.css>; rel="preload"; as="style",</build/term-condition-css.css>; rel="preload"; as="style",</build/contact-css.css>; rel="preload"; as="style",</build/comment-css.css>; rel="preload"; as="style""
x-debug-token 
"3437ae"

Cookies

Request Cookies

Key Value
PHPSESSID 
"1fppihe3o9d2269ogjr4e5dh37"
care_did 
"a784fcd0-a484-4b3c-8d1d-92da442bdd34"

Response Cookies

No response cookies

Session 6

Session Metadata

Key Value
Created 
"Sat, 22 Feb 25 13:20:24 +0000"
Last used 
"Sat, 22 Feb 25 13:20:52 +0000"
Lifetime 
0

Session Attributes

Attribute Value
_csrf/https-comment 
"vUKW5d4C864Zm5DaaPkhmvokSLYaQQmFkBZ8zpXUSuw"
_csrf/https-cookie_accept 
"wxYv_cqruJjrlmQOPku1wsHAdY8B0oy7p5RDcKYf3m8"

Session Usage

6 Usages
Stateless check enabled
Usage
Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:76
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:79
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:52
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:56
Show trace 
[
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    "line" => 181
    "function" => "show"
    "class" => "App\Controller\ArticleController"
    "type" => "->"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Kernel.php"
    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
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    "line" => 35
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    "line" => 29
    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
  ]
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
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    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]
Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage:41
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-core/Authentication/Token/Storage/UsageTrackingTokenStorage.php"
    "line" => 41
    "function" => "getMetadataBag"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/twig-bridge/AppVariable.php"
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    "function" => "getToken"
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    "function" => "twig_get_attribute"
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    "function" => "handle"
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    "function" => "show"
    "class" => "App\Controller\ArticleController"
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    "function" => "handleRaw"
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    "type" => "->"
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  [
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    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
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    "function" => "run"
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  [
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    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
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]
Symfony\Component\Security\Http\Firewall\ContextListener:171
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-http/Firewall/ContextListener.php"
    "line" => 171
    "function" => "remove"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
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  [
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    "line" => 116
    "function" => "onKernelResponse"
    "class" => "Symfony\Component\Security\Http\Firewall\ContextListener"
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    "line" => 220
    "function" => "__invoke"
    "class" => "Symfony\Component\EventDispatcher\Debug\WrappedListener"
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    "function" => "callListeners"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
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    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
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    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
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    "function" => "filterResponse"
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Flashes

Flashes

No flash messages were created.

Server Parameters

Server Parameters

Defined in .env

Key Value
APP_ENV 
"dev"
APP_SECRET 
"0a988e63f011514eaabfc650b599af4d"
CORS_ALLOW_ORIGIN 
"*"
DATABASE_URL 
"mysql://bbndb_rctuser:33F5W25z40or0f7@localhost:3306/rct_bbntimes"
GOOGLE_RECAPTCHA_SECRET_KEY 
"6LdV5fgpAAAAANxzTG8ZMfIjil1wu-1vrQvnUt-x"
GOOGLE_RECAPTCHA_SITE_KEY 
"6LdV5fgpAAAAAENKcn73MJAhQrbtQeqgyC4wDLMP"
MAILER_DSN 
"smtp://no-reply%40rct.dev.bbntimes.com:Bl6%26gLD48%26Of919@rct.dev.bbntimes.com:465"
MARIADB_PASSWORD 
"i!87pK&!85ezc8"

Defined as regular env variables

Key Value
APP_DEBUG 
"1"
BASE 
"/public"
CONTEXT_DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
CONTEXT_PREFIX 
""
DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
FCGI_ROLE 
"RESPONDER"
GATEWAY_INTERFACE 
"CGI/1.1"
HTTPS 
"on"
HTTP_ACCEPT 
"*/*"
HTTP_ACCEPT_ENCODING 
"gzip, br, zstd, deflate"
HTTP_CONNECTION 
"close"
HTTP_COOKIE 
"PHPSESSID=1fppihe3o9d2269ogjr4e5dh37; care_did=a784fcd0-a484-4b3c-8d1d-92da442bdd34"
HTTP_HOST 
"rct.dev.bbntimes.com"
HTTP_USER_AGENT 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
PATH 
"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
PHP_SELF 
"/public/index.php"
PP_CUSTOM_PHP_CGI_INDEX 
"plesk-php81-fastcgi"
PP_CUSTOM_PHP_INI 
"/var/www/vhosts/system/rct.dev.bbntimes.com/etc/php.ini"
QUERY_STRING 
""
REDIRECT_BASE 
"/public"
REDIRECT_HTTPS 
"on"
REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_HTTPS 
"on"
REDIRECT_REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/society/branding-how-to-handle-negative-comments-on-social-media"
REDIRECT_REDIRECT_SCRIPT_URL 
"/society/branding-how-to-handle-negative-comments-on-social-media"
REDIRECT_REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_REDIRECT_STATUS 
"200"
REDIRECT_REDIRECT_UNIQUE_ID 
"Z7nPWpDyWLT8YV1VjBpSWwAAAJc"
REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/society/branding-how-to-handle-negative-comments-on-social-media"
REDIRECT_SCRIPT_URL 
"/society/branding-how-to-handle-negative-comments-on-social-media"
REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_STATUS 
"200"
REDIRECT_UNIQUE_ID 
"Z7nPWpDyWLT8YV1VjBpSWwAAAJc"
REDIRECT_URL 
"/public/society/branding-how-to-handle-negative-comments-on-social-media"
REMOTE_ADDR 
"18.119.122.88"
REMOTE_PORT 
"4653"
REQUEST_METHOD 
"GET"
REQUEST_SCHEME 
"https"
REQUEST_TIME 
1740230490
REQUEST_TIME_FLOAT 
1740230490.2032
REQUEST_URI 
"/society/branding-how-to-handle-negative-comments-on-social-media"
SCRIPT_FILENAME 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
SCRIPT_NAME 
"/public/index.php"
SCRIPT_URI 
"https://rct.dev.bbntimes.com/society/branding-how-to-handle-negative-comments-on-social-media"
SCRIPT_URL 
"/society/branding-how-to-handle-negative-comments-on-social-media"
SERVER_ADDR 
"5.196.1.209"
SERVER_ADMIN 
"[no address given]"
SERVER_NAME 
"rct.dev.bbntimes.com"
SERVER_PORT 
"443"
SERVER_PROTOCOL 
"HTTP/1.1"
SERVER_SIGNATURE 
"<address>Apache Server at rct.dev.bbntimes.com Port 443</address>\n"
SERVER_SOFTWARE 
"Apache"
SSL_TLS_SNI 
"rct.dev.bbntimes.com"
SYMFONY_DOTENV_VARS 
"APP_ENV,APP_SECRET,DATABASE_URL,MARIADB_PASSWORD,CORS_ALLOW_ORIGIN,MAILER_DSN,GOOGLE_RECAPTCHA_SECRET_KEY,GOOGLE_RECAPTCHA_SITE_KEY"
UNIQUE_ID 
"Z7nPWpDyWLT8YV1VjBpSWwAAAJc"

Sub Requests 6

CookieController :: renderAnalysis (token = fea391)

Key Value
_controller 
"App\Controller\CookieController::renderAnalysis"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"8c4a06"

AppController :: renderHeader (token = 9fd90c)

Key Value
_controller 
"App\Controller\AppController::renderHeader"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"7f408d"
slug 
"home"

ArticleController :: trendingArticle (token = 4f066a)

Key Value
_controller 
"App\Controller\ArticleController::trendingArticle"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"a00c9d"
category 
"Society"

ArticleController :: relatedArticles (token = 32485c)

Key Value
_controller 
"App\Controller\ArticleController::relatedArticles"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"6bf16f"
current_article 
App\Entity\Article {#1094
  -id: 8466
  -title: "How Successful Brands Handle Negative Comments on Social Media"
  -slug: "branding-how-to-handle-negative-comments-on-social-media"
  -introtext: "<p><span style="color: #000000;">Handling negative feedback can elevate your brand and show customers that you really care about them.</span></p>\r\n"
  -content: """
    \r\n
    <p class="p1"><span class="s1" style="color: #000000;">It is well said that if a customer is not happy, he or she will tell 10 other people about his or her bad experience. </span></p>\r\n
    <p class="p1"><span class="s1" style="color: #000000;">But in today's digital world, a single customer can reach millions with the click of a button. Sometimes, customers are not satisfied with products or services, and often take to the internet to express their dissatisfaction. These often take the shape of negative comments. As a brand manager, what is important for you is to learn is how to manage negative feedback from customers, knowing that it can adversely impact your&nbsp;<span style="color: #808080;"><a style="color: #808080;" href="companies/building-a-positive-brand-reputation-in-a-modern-society"><span class="s2">brand reputation</span></a></span>.</span></p>\r\n
    <p class="p1"><span class="s1" style="color: #000000;">Here are 6 ways brands manage negative comments on&nbsp;<span style="color: #808080;"><a style="color: #808080;" href="http://www.redalkemi.com/blog/post/social-media-etiquette-every-brand-should-follow"><span class="s2"><b>social media</b></span></a><span style="color: #000000;">&nbsp;platforms:</span></span></span></p>\r\n
    <h2><span style="color: #10228b;">1. Apologize Sincerely and Provide Solutions</span></h2>\r\n
    <p><img src="/images/articles/global-economy/Customer_Analytics_.jpeg" alt="Customer Analytics " width="600" height="400" /></p>\r\n
    <p class="p1"><span class="s1" style="color: #000000;">You need to show that you truly understand the problem and that it is important to you. Nothing is more important than making your customer feel like their complaints have been clearly understood. Your tone must be apologetic and empathetic, and so should your response. Let your customer know that you will do anything to rectify the problem and that the inconvenience will not be caused in the future.</span></p>\r\n
    <h2><span style="color: #10228b;">2. Stay Calm and Take it Out of the Spotlight&nbsp;</span></h2>\r\n
    <p class="p1"><span class="s1" style="color: #000000;">When you see a negative customer feedback, the worst thing you can do for your brand is not handle it with a calm mind. It is very easy to lash out on strangers on the Internet. But before you react angrily, you must realize that your anger will only make the customer more dissatisfied. This can break your brand completely. It can take years to build up trust, but it only takes seconds to break it. Give yourself some time to calm down and rethink, then draft a response to the negative comment that is both kind and helpful.</span></p>\r\n
    <h2><span style="color: #10228b;">3. Reply Instantly to Show That You Care About Your Customers</span></h2>\r\n
    <p class="p1"><span class="s1" style="color: #000000;">A quick response to the negative comments conveys that the brand cares. By replying quickly, you give your customers the idea that you genuinely care about their dissatisfaction with your product or service. Don’t leave the matter hanging and save it for later. Negative comments must be attended to immediately as a delay will only make the customer unhappier.</span></p>\r\n
    <h2><span style="color: #10228b;">4. Send Personalised Messages and Explain Your Actions</span></h2>\r\n
    <p class="p1"><span class="s1" style="color: #000000;">Your offer to fix a customer’s issue is a great&nbsp;<a style="color: #000000;" href="companies/why-is-content-marketing-a-must-for-any-marketing-strategy"><span class="s2"><span style="color: #808080;">marketing</span>&nbsp;</span></a>investment. Give appropriate solutions and suggestions to customers who leave negative comments. This is a great way to handle negative comments timely and also serves as information for other people who may be facing the same problem. Offering a solution to the problem is not only an act of good customer care, but also does wonders for your brand, since other users will see your response and build a sense of trust with your brand.</span></p>\r\n
    <h2><span style="color: #10228b;">5. Promise to be Better and&nbsp;Take the Conversation Offline</span></h2>\r\n
    <p class="p1"><span class="s1" style="color: #000000;">Every time you respond to a negative comment, end it by saying that you will&nbsp;make an effort to improve your brand, product or services to avoid inconvenience in the future. Assuring them higher quality of service in the future will go a long way with your brand by building a sense of trust as well as being a brand that cares about its customers.</span></p>\r\n
    <h2><span style="color: #10228b;">6. Turn Negative Feedback Into an Opportunity to Redeem Your Business</span></h2>\r\n
    <p><img src="/images/articles/global-economy/The_Ubiquity_of_Information_in_the_Modern_World-min.jpg" alt="The Ubiquity of Information in the Modern World min" width="600" height="400" /></p>\r\n
    <p class="p1"><span class="s1" style="color: #000000;">You must try and take the negative comments as valuable feedback. Think of it this way, every negative comment is an opportunity for you to improve your products and services. Brands spend millions of dollars in research to fine tune their products and eliminate problems. This is a great opportunity to look at negative comments as free feedback that you would otherwise never know. Use this feedback to perfect your products and services.</span></p>\r\n
    <p class="p1"><span class="s1" style="color: #000000;">Negative comments can be awful sometimes but it’s important for a brand to look at it positively and take measures to resolve issues. Deal with them wisely and you can easily win over your customers’ confidence again. Consider these tips while dealing with such situations on&nbsp;<a style="color: #000000;" href="http://www.redalkemi.com/blog/post/things-to-know-while-doing-social-media-marketing"><span class="s2">social media</span></a>&nbsp;platforms.</span></p>
    """
  -user: Proxies\__CG__\App\Entity\User {#1092 …}
  -createdAt: DateTime @1619620934 {#1145
    date: 2021-04-28 14:42:14.0 UTC (+00:00)
  }
  -updatedAt: DateTime @1619622061 {#1150
    date: 2021-04-28 15:01:01.0 UTC (+00:00)
  }
  -deletedAt: null
  -category: App\Entity\Category {#445 …}
  -status: "published"
  -imageCard: Proxies\__CG__\App\Entity\File {#1184 …}
  -ImageHeader: Proxies\__CG__\App\Entity\File {#1184 …}
  -featured: false
  -mainView: false
  -clicks: 2101
  -comments: Doctrine\ORM\PersistentCollection {#1125 …}
  -reviewed_at: DateTime @1619620934 {#1148
    date: 2021-04-28 14:42:14.0 UTC (+00:00)
  }
  -metakey: "Branding: How to Handle Negative Comments on Social Media"
  -metadesc: "Handling negative feedback can elevate your brand and show customers that you really care about them."
  -robots: null
  -publishedAt: DateTime @1619620934 {#1147
    date: 2021-04-28 14:42:14.0 UTC (+00:00)
  }
  -canonical: null
  -superTag: null
}

AppController :: renderFooter (token = fe5182)

Key Value
_controller 
"App\Controller\AppController::renderFooter"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"784d41"

CookieController :: renderCookie (token = 638ea1)

Key Value
_controller 
"App\Controller\CookieController::renderCookie"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"4ff00b"