GET https://rct.dev.bbntimes.com/companies/digital-customer-service-chatbots-are-to-quantity-what-humans-are-to-quality

Response
200 OK
IP
3.141.190.247
Profiled on
Token
48b37d

ArticleController :: show

Request

GET Parameters

None

POST Parameters

None

Uploaded Files

None

Request Attributes

Key Value
_controller 
"App\Controller\ArticleController::show"
_firewall_context 
"security.firewall.map.context.main"
_links 
Symfony\Component\WebLink\GenericLinkProvider {#3551
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      -attributes: [
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      ]
    }
    3670 => Symfony\Component\WebLink\Link {#3670
      -href: "/build/644.js"
      -rel: [
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      ]
      -attributes: [
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    }
    3669 => Symfony\Component\WebLink\Link {#3669
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      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3668 => Symfony\Component\WebLink\Link {#3668
      -href: "/build/app.js"
      -rel: [
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      -attributes: [
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    }
    3667 => Symfony\Component\WebLink\Link {#3667
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      -rel: [
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      ]
      -attributes: [
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      ]
    }
    3666 => Symfony\Component\WebLink\Link {#3666
      -href: "/build/term-condition.js"
      -rel: [
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      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3665 => Symfony\Component\WebLink\Link {#3665
      -href: "/build/contact.js"
      -rel: [
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      ]
      -attributes: [
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      ]
    }
    3664 => Symfony\Component\WebLink\Link {#3664
      -href: "/build/scroll-infinite-article.js"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3663 => Symfony\Component\WebLink\Link {#3663
      -href: "/build/app.css"
      -rel: [
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      ]
      -attributes: [
        "as" => "style"
      ]
    }
    3662 => Symfony\Component\WebLink\Link {#3662
      -href: "/build/cookie-style.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
    3661 => Symfony\Component\WebLink\Link {#3661
      -href: "/build/term-condition-css.css"
      -rel: [
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      ]
      -attributes: [
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      ]
    }
    3660 => Symfony\Component\WebLink\Link {#3660
      -href: "/build/contact-css.css"
      -rel: [
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      -attributes: [
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      ]
    }
    3659 => Symfony\Component\WebLink\Link {#3659
      -href: "/build/comment-css.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
  ]
}
_route 
"article_show"
_route_params 
[
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  "slug" => "digital-customer-service-chatbots-are-to-quantity-what-humans-are-to-quality"
]
_security_firewall_run 
"_security_main"
_stopwatch_token 
"68d7e0"
category 
"companies"
slug 
"digital-customer-service-chatbots-are-to-quantity-what-humans-are-to-quality"

Request Headers

Header Value
accept 
"*/*"
accept-encoding 
"gzip, br, zstd, deflate"
connection 
"close"
cookie 
"PHPSESSID=8ehjnkpgibad3afa52hj3699p5"
host 
"rct.dev.bbntimes.com"
user-agent 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
x-php-ob-level 
"1"

Request Content

Request content not available (it was retrieved as a resource).

Response

Response Headers

Header Value
cache-control 
"no-cache, private"
content-type 
"text/html; charset=UTF-8"
date 
"Sat, 22 Feb 2025 13:38:24 GMT"
link 
"</build/runtime.js>; rel="preload"; as="script",</build/644.js>; rel="preload"; as="script",</build/502.js>; rel="preload"; as="script",</build/app.js>; rel="preload"; as="script",</build/view-more.js>; rel="preload"; as="script",</build/term-condition.js>; rel="preload"; as="script",</build/contact.js>; rel="preload"; as="script",</build/scroll-infinite-article.js>; rel="preload"; as="script",</build/app.css>; rel="preload"; as="style",</build/cookie-style.css>; rel="preload"; as="style",</build/term-condition-css.css>; rel="preload"; as="style",</build/contact-css.css>; rel="preload"; as="style",</build/comment-css.css>; rel="preload"; as="style""
x-debug-token 
"48b37d"

Cookies

Request Cookies

Key Value
PHPSESSID 
"8ehjnkpgibad3afa52hj3699p5"

Response Cookies

No response cookies

Session 6

Session Metadata

Key Value
Created 
"Sat, 22 Feb 25 13:36:36 +0000"
Last used 
"Sat, 22 Feb 25 13:38:21 +0000"
Lifetime 
0

Session Attributes

Attribute Value
_csrf/https-comment 
"PTMSWfWJVkql1I8I3F4HqqZ8wZqvdkuMzkFsH8ExiBU"
_csrf/https-cookie_accept 
"zJx5S1XVf8-A4hZd7bHHVIIhnBZe3JGgAR7eGJlQqnQ"

Session Usage

6 Usages
Stateless check enabled
Usage
Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:76
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:79
Show trace 
[
  [
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:52
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:56
Show trace 
[
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 181
    "function" => "show"
    "class" => "App\Controller\ArticleController"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Kernel.php"
    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php"
    "line" => 35
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    "line" => 29
    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
  ]
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]
Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage:41
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-core/Authentication/Token/Storage/UsageTrackingTokenStorage.php"
    "line" => 41
    "function" => "getMetadataBag"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/twig-bridge/AppVariable.php"
    "line" => 103
    "function" => "getToken"
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    "function" => "twig_get_attribute"
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    "class" => "App\Controller\AppController"
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    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
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  [
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/TemplateWrapper.php"
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    "line" => 453
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    "line" => 253
    "function" => "doRender"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/src/Controller/ArticleController.php"
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    "function" => "render"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 181
    "function" => "show"
    "class" => "App\Controller\ArticleController"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Kernel.php"
    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php"
    "line" => 35
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
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    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]
Symfony\Component\Security\Http\Firewall\ContextListener:171
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-http/Firewall/ContextListener.php"
    "line" => 171
    "function" => "remove"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/Debug/WrappedListener.php"
    "line" => 116
    "function" => "onKernelResponse"
    "class" => "Symfony\Component\Security\Http\Firewall\ContextListener"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 220
    "function" => "__invoke"
    "class" => "Symfony\Component\EventDispatcher\Debug\WrappedListener"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 56
    "function" => "callListeners"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/Debug/TraceableEventDispatcher.php"
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    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
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    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 202
    "function" => "filterResponse"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
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    "function" => "handleRaw"
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Flashes

Flashes

No flash messages were created.

Server Parameters

Server Parameters

Defined in .env

Key Value
APP_ENV 
"dev"
APP_SECRET 
"0a988e63f011514eaabfc650b599af4d"
CORS_ALLOW_ORIGIN 
"*"
DATABASE_URL 
"mysql://bbndb_rctuser:33F5W25z40or0f7@localhost:3306/rct_bbntimes"
GOOGLE_RECAPTCHA_SECRET_KEY 
"6LdV5fgpAAAAANxzTG8ZMfIjil1wu-1vrQvnUt-x"
GOOGLE_RECAPTCHA_SITE_KEY 
"6LdV5fgpAAAAAENKcn73MJAhQrbtQeqgyC4wDLMP"
MAILER_DSN 
"smtp://no-reply%40rct.dev.bbntimes.com:Bl6%26gLD48%26Of919@rct.dev.bbntimes.com:465"
MARIADB_PASSWORD 
"i!87pK&!85ezc8"

Defined as regular env variables

Key Value
APP_DEBUG 
"1"
BASE 
"/public"
CONTEXT_DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
CONTEXT_PREFIX 
""
DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
FCGI_ROLE 
"RESPONDER"
GATEWAY_INTERFACE 
"CGI/1.1"
HTTPS 
"on"
HTTP_ACCEPT 
"*/*"
HTTP_ACCEPT_ENCODING 
"gzip, br, zstd, deflate"
HTTP_CONNECTION 
"close"
HTTP_COOKIE 
"PHPSESSID=8ehjnkpgibad3afa52hj3699p5"
HTTP_HOST 
"rct.dev.bbntimes.com"
HTTP_USER_AGENT 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
PATH 
"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
PHP_SELF 
"/public/index.php"
PP_CUSTOM_PHP_CGI_INDEX 
"plesk-php81-fastcgi"
PP_CUSTOM_PHP_INI 
"/var/www/vhosts/system/rct.dev.bbntimes.com/etc/php.ini"
QUERY_STRING 
""
REDIRECT_BASE 
"/public"
REDIRECT_HTTPS 
"on"
REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_HTTPS 
"on"
REDIRECT_REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/companies/digital-customer-service-chatbots-are-to-quantity-what-humans-are-to-quality"
REDIRECT_REDIRECT_SCRIPT_URL 
"/companies/digital-customer-service-chatbots-are-to-quantity-what-humans-are-to-quality"
REDIRECT_REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_REDIRECT_STATUS 
"200"
REDIRECT_REDIRECT_UNIQUE_ID 
"Z7nTT7iBoyj8JZ8-HGyF3QAAAAs"
REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/companies/digital-customer-service-chatbots-are-to-quantity-what-humans-are-to-quality"
REDIRECT_SCRIPT_URL 
"/companies/digital-customer-service-chatbots-are-to-quantity-what-humans-are-to-quality"
REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_STATUS 
"200"
REDIRECT_UNIQUE_ID 
"Z7nTT7iBoyj8JZ8-HGyF3QAAAAs"
REDIRECT_URL 
"/public/companies/digital-customer-service-chatbots-are-to-quantity-what-humans-are-to-quality"
REMOTE_ADDR 
"3.141.190.247"
REMOTE_PORT 
"41116"
REQUEST_METHOD 
"GET"
REQUEST_SCHEME 
"https"
REQUEST_TIME 
1740231503
REQUEST_TIME_FLOAT 
1740231503.3281
REQUEST_URI 
"/companies/digital-customer-service-chatbots-are-to-quantity-what-humans-are-to-quality"
SCRIPT_FILENAME 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
SCRIPT_NAME 
"/public/index.php"
SCRIPT_URI 
"https://rct.dev.bbntimes.com/companies/digital-customer-service-chatbots-are-to-quantity-what-humans-are-to-quality"
SCRIPT_URL 
"/companies/digital-customer-service-chatbots-are-to-quantity-what-humans-are-to-quality"
SERVER_ADDR 
"5.196.1.209"
SERVER_ADMIN 
"[no address given]"
SERVER_NAME 
"rct.dev.bbntimes.com"
SERVER_PORT 
"443"
SERVER_PROTOCOL 
"HTTP/1.1"
SERVER_SIGNATURE 
"<address>Apache Server at rct.dev.bbntimes.com Port 443</address>\n"
SERVER_SOFTWARE 
"Apache"
SSL_TLS_SNI 
"rct.dev.bbntimes.com"
SYMFONY_DOTENV_VARS 
"APP_ENV,APP_SECRET,DATABASE_URL,MARIADB_PASSWORD,CORS_ALLOW_ORIGIN,MAILER_DSN,GOOGLE_RECAPTCHA_SECRET_KEY,GOOGLE_RECAPTCHA_SITE_KEY"
UNIQUE_ID 
"Z7nTT7iBoyj8JZ8-HGyF3QAAAAs"

Sub Requests 6

CookieController :: renderAnalysis (token = 3f5a6b)

Key Value
_controller 
"App\Controller\CookieController::renderAnalysis"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"1337b1"

AppController :: renderHeader (token = 51c2bd)

Key Value
_controller 
"App\Controller\AppController::renderHeader"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"a98d3d"
slug 
"home"

ArticleController :: trendingArticle (token = 66d64f)

Key Value
_controller 
"App\Controller\ArticleController::trendingArticle"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"bdb316"
category 
"Companies"

ArticleController :: relatedArticles (token = 4c7582)

Key Value
_controller 
"App\Controller\ArticleController::relatedArticles"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"bc8141"
current_article 
App\Entity\Article {#1094
  -id: 9770
  -title: "Digital Customer Service: ChatBots Are To Quantity What Humans are to Quality"
  -slug: "digital-customer-service-chatbots-are-to-quantity-what-humans-are-to-quality"
  -introtext: "<p>In a way, <a href="technology/leveraging-artificial-intelligence-in-customer-service" target="_blank" rel="noopener">customer service </a>and the principles behind it are timeless.</p>\r\n"
  -content: """
    \r\n
    <p>A business builds a product or offers a service, consumers have questions, complaints, or creative suggestions for how said product can be improved upon, and the business receives those responses.</p>\r\n
    <p>The <i>way</i> a customer has the ability to reach out to a business is <a href="https://www.burrus.com/identifying-soft-trends/" target="_blank" rel="noopener">a Soft Trend – open to influence</a> by exponential digital technology; but the existence of the customer response is <a href="https://www.burrus.com/2020/05/hard-trends-easier-to-identify-than-you-think/" target="_blank" rel="noopener">a Hard Trend – a future certainty that will <i>always</i> happen.</a></p>\r\n
    <p>Because exponential digital transformation and the disruptions that occur alongside it are accelerating like never before, many businesses and organizations are utilizing Artificial Intelligence (A.I.), such as ChatBots, to handle the influx of customer service requests.</p>\r\n
    <h2><b>Humans Are The Customer</b></h2>\r\n
    <p><a href="https://zoom.us/webinar/register/WN_BM5W_UB9QWWC4R_3_MUcOQ" target="_blank" rel="noopener"><img class="alignright wp-image-33913" src="https://www.alphagamma.eu/wp-content/uploads/2021/09/102021_OpenWebinar_Clickhere-1.png" alt="" width="400" height="223" /></a></p>\r\n
    <p><br />While A.I. applications are certainly a progressive way to address customer needs, there is a missing competency that I’ve discussed in other industries: the human competency, or <a href="https://www.burrus.com/2018/05/anticipatory_customerservice/" target="_blank" rel="noopener">the <i>art</i> of customer service.</a></p>\r\n
    <p>I am clearly a huge proponent of disruptive digital technology and its massive potential to improve and transform our lives for the better; however, it is imperative to keep in mind that a human being is always the end user of a product or service.</p>\r\n
    <p>Because of this, it is absolutely foolish to think that everyone is <i>always</i> completely satisfied with their experience using a ChatBot or other A.I. application for help with their iPhone, their auto insurance, or perhaps with their Wix website.</p>\r\n
    <p>But, based on my Skip It Principle, where I teach business leaders to identify a real problem and simply <i>skip</i> what they think the problem is, the <i>real</i> problem in customer service A.I. applications a business utilizes is not the application itself; it is the lack of critical thinking from the human counterparts that finish the transaction!</p>\r\n
    <h2><b>Return Woes</b></h2>\r\n
    <p>For example, I recently spoke with an individual about their most frustrating customer service experience while doing research for this blog. Still furious, they belted out “Best Buy! For being a technology business, their customer service is absolutely terrible from start to finish.”</p>\r\n
    <p>To make a long story blog-length, this individual purchased a Spotify gift card for his wife through Best Buy, and when it didn’t work with the specific Spotify account she has, he wished to return it. The ChatBot online had the science covered: this gentleman's return checked all the boxes, and it merely told him to take it to his local Best Buy to successfully return, so long as it hadn’t been used.</p>\r\n
    <p>He did just that, and was met with blank stares by several employees at the customer service desk, who not only hadn’t a clue what type of protocol to follow that the ChatBot had instructed to this gentleman, but even simply told him he couldn’t return the gift card, after being told he could.</p>\r\n
    <p>After a <i>month</i> from the time of purchase, this individual <i>finally</i> received his refund, vowing to never shop at Best Buy again. His simple request to return this card turned into a veritable full-time job’s worth of his time wasted, and it was all a result of human beings slacking on the art of their jobs, assuming the science had it all covered.</p>\r\n
    <h2><b>The Pre-Mortems of Customer Service</b></h2>\r\n
    <p>There will always be unforeseen challenges in every business across every industry, and predominantly, they will arrive through a customer service department.</p>\r\n
    <p>However, having the ability to pre-solve predictable problems, a core competency of my <a href="https://www.burrus.com/online-learning-system/the-anticipatory-organization-model/" target="_blank" rel="noopener">Anticipatory Organization® Model,</a> is how you can elevate your customer service and, likewise, move beyond success into significance with your organization.</p>\r\n
    <p>Instead of leading from behind, <a href="https://www.burrus.com/2021/10/unlock-the-unlimited-sell-solutions-before-theres-a-problem/" target="_blank" rel="noopener">an organization should conduct a pre-mortem</a>, which is how you implement my Hard Trend Methodology and identify predictable problems with a product or service <i>before</i> the public has an issue.</p>\r\n
    <p>Let’s reference the Best Buy example once more, except, in response to the customer service breakdown, see how the company could perform a pre-mortem to remedy the situation. This one is actually quite simple.</p>\r\n
    <p>The customer service representatives clearly had a legacy mindset and a moment of unpreparedness, where they believed gift cards absolutely could not be returned. A pre-mortem in this case would be leveraging the fact that they <i>do</i> allow gift card returns to their marketing advantage, making sure every customer service employee at all their stores is well aware of how to return a gift card, and in what circumstances they may not be able to return one.</p>\r\n
    <h2><b>Leverage Feedback in a Public Forum</b></h2>\r\n
    <p>It is no secret that, in the world of social media, customers are loud and proud online. Every little hiccup they experience at a business may be tattooed on the comment section of the business’s social media accounts for everyone to see.</p>\r\n
    <p>Again, technology is not the <i>real</i> problem. Sure, in the years prior to the exponential acceleration of digital connectivity, there were no receptacles where you could go and see how many people openly disliked a restaurant; however, word-of-mouth marketing has merely become physical. It is still the same concept.</p>\r\n
    <p>The benefit of this is in having a customer service team utilize the technology exponentially. Respond to customer complaints in public, in an effort to see if you can repair the potentially damaged trust, and be sure to do so ethically. This is an additional example of the art side of customer service, in that a robot is not a sentient being and cannot empathize with dissatisfaction like a human customer service representative <i>can.</i></p>\r\n
    <p>In order to transform your customer service into one with an Anticipatory mindset and bring satisfaction to those customers that may reject the notion of ChatBot technology, you must always remember that there is a <i>human</i> side to customer service. <a href="https://www.burrus.com/become-anticipatory" target="_blank" rel="noopener">To learn more, explore my Anticipatory Leader System</a> to master these principles and more!</p>
    """
  -user: Proxies\__CG__\App\Entity\User {#1092 …}
  -createdAt: DateTime @1634163748 {#1145
    date: 2021-10-13 22:22:28.0 UTC (+00:00)
  }
  -updatedAt: DateTime @1634163773 {#1150
    date: 2021-10-13 22:22:53.0 UTC (+00:00)
  }
  -deletedAt: null
  -category: App\Entity\Category {#445 …}
  -status: "published"
  -imageCard: Proxies\__CG__\App\Entity\File {#1184 …}
  -ImageHeader: Proxies\__CG__\App\Entity\File {#1184 …}
  -featured: false
  -mainView: false
  -clicks: 3447
  -comments: Doctrine\ORM\PersistentCollection {#1125 …}
  -reviewed_at: DateTime @1634163748 {#1148
    date: 2021-10-13 22:22:28.0 UTC (+00:00)
  }
  -metakey: "Digital Customer Service: ChatBots are to Quantity what Humans are to Quality"
  -metadesc: "In a way, customer service and the principles behind it are timeless."
  -robots: null
  -publishedAt: DateTime @1634163748 {#1147
    date: 2021-10-13 22:22:28.0 UTC (+00:00)
  }
  -canonical: null
  -superTag: null
}

AppController :: renderFooter (token = 85b694)

Key Value
_controller 
"App\Controller\AppController::renderFooter"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"1a9c16"

CookieController :: renderCookie (token = fb1f29)

Key Value
_controller 
"App\Controller\CookieController::renderCookie"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"9fcbfc"