GET https://rct.dev.bbntimes.com/society/how-to-deescalate-any-situation

Response
200 OK
IP
216.73.216.240
Profiled on
Token
7237bc

ArticleController :: show

Request

GET Parameters

None

POST Parameters

None

Uploaded Files

None

Request Attributes

Key Value
_controller 
"App\Controller\ArticleController::show"
_firewall_context 
"security.firewall.map.context.main"
_links 
Symfony\Component\WebLink\GenericLinkProvider {#3656
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    3777 => Symfony\Component\WebLink\Link {#3777
      -href: "/build/runtime.js"
      -rel: [
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      -attributes: [
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      ]
    }
    3775 => Symfony\Component\WebLink\Link {#3775
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      -rel: [
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      -attributes: [
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    }
    3774 => Symfony\Component\WebLink\Link {#3774
      -href: "/build/502.js"
      -rel: [
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      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3773 => Symfony\Component\WebLink\Link {#3773
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      -attributes: [
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    3772 => Symfony\Component\WebLink\Link {#3772
      -href: "/build/view-more.js"
      -rel: [
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      -attributes: [
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      ]
    }
    3771 => Symfony\Component\WebLink\Link {#3771
      -href: "/build/term-condition.js"
      -rel: [
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      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3770 => Symfony\Component\WebLink\Link {#3770
      -href: "/build/contact.js"
      -rel: [
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      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3769 => Symfony\Component\WebLink\Link {#3769
      -href: "/build/scroll-infinite-article.js"
      -rel: [
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      ]
      -attributes: [
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      ]
    }
    3768 => Symfony\Component\WebLink\Link {#3768
      -href: "/build/app.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
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      ]
    }
    3767 => Symfony\Component\WebLink\Link {#3767
      -href: "/build/cookie-style.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
    3766 => Symfony\Component\WebLink\Link {#3766
      -href: "/build/term-condition-css.css"
      -rel: [
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      -attributes: [
        "as" => "style"
      ]
    }
    3765 => Symfony\Component\WebLink\Link {#3765
      -href: "/build/contact-css.css"
      -rel: [
        "preload" => "preload"
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      -attributes: [
        "as" => "style"
      ]
    }
    3764 => Symfony\Component\WebLink\Link {#3764
      -href: "/build/comment-css.css"
      -rel: [
        "preload" => "preload"
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      -attributes: [
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      ]
    }
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}
_route 
"article_show"
_route_params 
[
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  "slug" => "how-to-deescalate-any-situation"
]
_security_firewall_run 
"_security_main"
_stopwatch_token 
"f13367"
category 
"society"
slug 
"how-to-deescalate-any-situation"

Request Headers

Header Value
accept 
"*/*"
accept-encoding 
"gzip, br, zstd, deflate"
connection 
"close"
cookie 
"PHPSESSID=njvf5fqthfl02tm3bug5sr8hgc"
host 
"rct.dev.bbntimes.com"
user-agent 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
x-php-ob-level 
"1"

Request Content

Request content not available (it was retrieved as a resource).

Response

Response Headers

Header Value
cache-control 
"no-cache, private"
content-type 
"text/html; charset=UTF-8"
date 
"Sat, 21 Jun 2025 18:21:54 GMT"
link 
"</build/runtime.js>; rel="preload"; as="script",</build/644.js>; rel="preload"; as="script",</build/502.js>; rel="preload"; as="script",</build/app.js>; rel="preload"; as="script",</build/view-more.js>; rel="preload"; as="script",</build/term-condition.js>; rel="preload"; as="script",</build/contact.js>; rel="preload"; as="script",</build/scroll-infinite-article.js>; rel="preload"; as="script",</build/app.css>; rel="preload"; as="style",</build/cookie-style.css>; rel="preload"; as="style",</build/term-condition-css.css>; rel="preload"; as="style",</build/contact-css.css>; rel="preload"; as="style",</build/comment-css.css>; rel="preload"; as="style""
x-debug-token 
"7237bc"

Cookies

Request Cookies

Key Value
PHPSESSID 
"njvf5fqthfl02tm3bug5sr8hgc"

Response Cookies

No response cookies

Session 6

Session Metadata

Key Value
Created 
"Sat, 21 Jun 25 18:21:52 +0000"
Last used 
"Sat, 21 Jun 25 18:21:53 +0000"
Lifetime 
0

Session Attributes

Attribute Value
_csrf/https-comment 
"F0YKTYvc2L0ajETLR_u2A4Ql19-YHo0dR2vcugG9FxI"
_csrf/https-cookie_accept 
"k1cnh5EkkwiVEq_rsNVB3WEpvHZNdhwhbxwRVmYu7wY"

Session Usage

6 Usages
Stateless check enabled
Usage
Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:76
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:79
Show trace 
[
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:52
Show trace 
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  [
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:56
Show trace 
[
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    "type" => "->"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Kernel.php"
    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php"
    "line" => 35
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    "line" => 29
    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]
Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage:41
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-core/Authentication/Token/Storage/UsageTrackingTokenStorage.php"
    "line" => 41
    "function" => "getMetadataBag"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/twig-bridge/AppVariable.php"
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    "function" => "getToken"
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    "function" => "twig_get_attribute"
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    "function" => "displayWithErrorHandling"
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    "line" => 379
    "function" => "display"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/TemplateWrapper.php"
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    "function" => "render"
    "class" => "Twig\Template"
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  [
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    "line" => 280
    "function" => "render"
    "class" => "Twig\TemplateWrapper"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/framework-bundle/Controller/AbstractController.php"
    "line" => 448
    "function" => "render"
    "class" => "Twig\Environment"
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  [
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    "line" => 453
    "function" => "doRenderView"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/framework-bundle/Controller/AbstractController.php"
    "line" => 253
    "function" => "doRender"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
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  [
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    "function" => "render"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
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  [
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    "line" => 181
    "function" => "renderHeader"
    "class" => "App\Controller\AppController"
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  [
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    "line" => 76
    "function" => "handleRaw"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php"
    "line" => 86
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Fragment/InlineFragmentRenderer.php"
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    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpCache\SubRequestHandler"
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  [
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    "function" => "render"
    "class" => "Symfony\Component\HttpKernel\Fragment\InlineFragmentRenderer"
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    "function" => "render"
    "class" => "Symfony\Component\HttpKernel\Fragment\FragmentHandler"
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  [
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    "line" => 44
    "function" => "render"
    "class" => "Symfony\Component\HttpKernel\DependencyInjection\LazyLoadingFragmentHandler"
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  [
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/Template.php"
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    "function" => "block_header"
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  [
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    "function" => "displayBlock"
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    "function" => "displayWithErrorHandling"
    "class" => "Twig\Template"
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  [
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    "line" => 52
    "function" => "display"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/Template.php"
    "line" => 394
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    "class" => "__TwigTemplate_3ce0324a396de697d1fad9fabd68df72"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/Template.php"
    "line" => 367
    "function" => "displayWithErrorHandling"
    "class" => "Twig\Template"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/Template.php"
    "line" => 379
    "function" => "display"
    "class" => "Twig\Template"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/TemplateWrapper.php"
    "line" => 38
    "function" => "render"
    "class" => "Twig\Template"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/Environment.php"
    "line" => 280
    "function" => "render"
    "class" => "Twig\TemplateWrapper"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/framework-bundle/Controller/AbstractController.php"
    "line" => 448
    "function" => "render"
    "class" => "Twig\Environment"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/framework-bundle/Controller/AbstractController.php"
    "line" => 453
    "function" => "doRenderView"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/framework-bundle/Controller/AbstractController.php"
    "line" => 253
    "function" => "doRender"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/src/Controller/ArticleController.php"
    "line" => 277
    "function" => "render"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 181
    "function" => "show"
    "class" => "App\Controller\ArticleController"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Kernel.php"
    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php"
    "line" => 35
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    "line" => 29
    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]
Symfony\Component\Security\Http\Firewall\ContextListener:171
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-http/Firewall/ContextListener.php"
    "line" => 171
    "function" => "remove"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/Debug/WrappedListener.php"
    "line" => 116
    "function" => "onKernelResponse"
    "class" => "Symfony\Component\Security\Http\Firewall\ContextListener"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 220
    "function" => "__invoke"
    "class" => "Symfony\Component\EventDispatcher\Debug\WrappedListener"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 56
    "function" => "callListeners"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/Debug/TraceableEventDispatcher.php"
    "line" => 139
    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 214
    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 202
    "function" => "filterResponse"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Kernel.php"
    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php"
    "line" => 35
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
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    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]

Flashes

Flashes

No flash messages were created.

Server Parameters

Server Parameters

Defined in .env

Key Value
APP_ENV 
"dev"
APP_SECRET 
"0a988e63f011514eaabfc650b599af4d"
CORS_ALLOW_ORIGIN 
"*"
DATABASE_URL 
"mysql://bbndb_rctuser:33F5W25z40or0f7@localhost:3306/rct_bbntimes"
GOOGLE_RECAPTCHA_SECRET_KEY 
"6LdV5fgpAAAAANxzTG8ZMfIjil1wu-1vrQvnUt-x"
GOOGLE_RECAPTCHA_SITE_KEY 
"6LdV5fgpAAAAAENKcn73MJAhQrbtQeqgyC4wDLMP"
MAILER_DSN 
"smtp://no-reply%40rct.dev.bbntimes.com:Bl6%26gLD48%26Of919@rct.dev.bbntimes.com:465"
MARIADB_PASSWORD 
"i!87pK&!85ezc8"

Defined as regular env variables

Key Value
APP_DEBUG 
"1"
BASE 
"/public"
CONTEXT_DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
CONTEXT_PREFIX 
""
DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
FCGI_ROLE 
"RESPONDER"
GATEWAY_INTERFACE 
"CGI/1.1"
HTTPS 
"on"
HTTP_ACCEPT 
"*/*"
HTTP_ACCEPT_ENCODING 
"gzip, br, zstd, deflate"
HTTP_CONNECTION 
"close"
HTTP_COOKIE 
"PHPSESSID=njvf5fqthfl02tm3bug5sr8hgc"
HTTP_HOST 
"rct.dev.bbntimes.com"
HTTP_USER_AGENT 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
PATH 
"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
PHP_SELF 
"/public/index.php"
PP_CUSTOM_PHP_CGI_INDEX 
"plesk-php81-fastcgi"
PP_CUSTOM_PHP_INI 
"/var/www/vhosts/system/rct.dev.bbntimes.com/etc/php.ini"
QUERY_STRING 
""
REDIRECT_BASE 
"/public"
REDIRECT_HTTPS 
"on"
REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_HTTPS 
"on"
REDIRECT_REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/society/how-to-deescalate-any-situation"
REDIRECT_REDIRECT_SCRIPT_URL 
"/society/how-to-deescalate-any-situation"
REDIRECT_REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_REDIRECT_STATUS 
"200"
REDIRECT_REDIRECT_UNIQUE_ID 
"aFb4Qk1Q9WuCpLFlLaulrAAAAEY"
REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/society/how-to-deescalate-any-situation"
REDIRECT_SCRIPT_URL 
"/society/how-to-deescalate-any-situation"
REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_STATUS 
"200"
REDIRECT_UNIQUE_ID 
"aFb4Qk1Q9WuCpLFlLaulrAAAAEY"
REDIRECT_URL 
"/public/society/how-to-deescalate-any-situation"
REMOTE_ADDR 
"216.73.216.240"
REMOTE_PORT 
"60359"
REQUEST_METHOD 
"GET"
REQUEST_SCHEME 
"https"
REQUEST_TIME 
1750530114
REQUEST_TIME_FLOAT 
1750530114.43
REQUEST_URI 
"/society/how-to-deescalate-any-situation"
SCRIPT_FILENAME 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
SCRIPT_NAME 
"/public/index.php"
SCRIPT_URI 
"https://rct.dev.bbntimes.com/society/how-to-deescalate-any-situation"
SCRIPT_URL 
"/society/how-to-deescalate-any-situation"
SERVER_ADDR 
"5.196.1.209"
SERVER_ADMIN 
"[no address given]"
SERVER_NAME 
"rct.dev.bbntimes.com"
SERVER_PORT 
"443"
SERVER_PROTOCOL 
"HTTP/1.1"
SERVER_SIGNATURE 
"<address>Apache Server at rct.dev.bbntimes.com Port 443</address>\n"
SERVER_SOFTWARE 
"Apache"
SSL_TLS_SNI 
"rct.dev.bbntimes.com"
SYMFONY_DOTENV_VARS 
"APP_ENV,APP_SECRET,DATABASE_URL,MARIADB_PASSWORD,CORS_ALLOW_ORIGIN,MAILER_DSN,GOOGLE_RECAPTCHA_SECRET_KEY,GOOGLE_RECAPTCHA_SITE_KEY"
UNIQUE_ID 
"aFb4Qk1Q9WuCpLFlLaulrAAAAEY"

Sub Requests 6

CookieController :: renderAnalysis (token = 0a3dfc)

Key Value
_controller 
"App\Controller\CookieController::renderAnalysis"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"5493bb"

AppController :: renderHeader (token = 18d484)

Key Value
_controller 
"App\Controller\AppController::renderHeader"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"1bf5c3"
slug 
"home"

ArticleController :: trendingArticle (token = 2168e7)

Key Value
_controller 
"App\Controller\ArticleController::trendingArticle"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"89454d"
category 
"Society"

ArticleController :: relatedArticles (token = a6bb9e)

Key Value
_controller 
"App\Controller\ArticleController::relatedArticles"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"6dd279"
current_article 
App\Entity\Article {#1094
  -id: 662
  -title: "How to Deescalate any Situation"
  -slug: "how-to-deescalate-any-situation"
  -introtext: "<p><span style="font-weight: 400; color: #000000;">Someone recently communicated to me that we should not take responsibility for someone else’s mistakes. I understand where they are coming from-it truly sucks taking the blame for something beyond our control, that was someone else’s fault, or that was truly no one’s fault at all.</span></p>\r\n"
  -content: """
    \r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="color: #000000;"><img src="/images/Situation_1.jpg" alt="" width="901" height="601" /></span></p>\r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="font-weight: 400; color: #000000;">When you work for a company, this changes. On your own you can defend yourself and make a case for why you are not to blame. Of course, this will often exacerbate the problem. And when working for a company this is true even more so. </span></p>\r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="color: #000000;"><span style="font-weight: 400;">Whether or not you agree that the customer is always right, the customer will always think they are right. The truth is that nothing defuses a situation more quickly than accepting blame </span><i><span style="font-weight: 400;">or</span></i><span style="font-weight: 400;"> acknowledging their frustrations and shifting the conversation to how you can help the customer solve the problem. </span></span></p>\r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="font-weight: 400; color: #000000;">Does it take humility to do this? Absolutely. Does it reduce stress? Yes! The reason for this is because you have just saved yourself at least a couple of minutes of arguing over something that is likely insignificant in the grand scheme of things and that could have developed into a PR nightmare, a bad online review, or the customer pulling the, “I want to talk to your manager” card which makes you look incompetent. </span></p>\r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="font-weight: 400; color: #000000;">None of these options end well for you. </span></p>\r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="font-weight: 400; color: #000000;">The truth is that not all occasions call for taking the blame, however. If your organization is accused of doing something blatantly false-agree to disagree and shift the conversation to how you can help them with the problem. </span></p>\r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="font-weight: 400; color: #000000;">If taking blame means that you are admitting to doing something very wrong or against policy, and you did not do this, then this could be an occasion where you want to deflect the allegations (while still acknowledging their complaint) and, again, move onto the solution. </span></p>\r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="font-weight: 400; color: #000000;">But if you or your company are at all somewhere in the vicinity of being responsible or what you are going to be taking responsibility for is mundane or small, by all means, “fall on your sword,” “take the bullet,” or what have you. </span></p>\r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="font-weight: 400; color: #000000;">Simply put, I am talking about the numerous iterations of this situation: “I’m sorry ma’am, I didn’t realize no one took your order; that is our fault, how may I help you?” </span></p>\r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="font-weight: 400; color: #000000;">What just happened? You acknowledge their concerns, apologized for your role and the role of the team in not fulfilling their order, and you immediately turned the attention from the problem and to the solution. </span></p>\r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="font-weight: 400; color: #000000;">This is also called Customer Service 101; a three step process that will mostly guarantee a successful conversation. Listen, Acknowledge, Solve. </span></p>\r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="font-weight: 400; color: #000000;">I can’t tell you how many times I have deescalated a situation with a calm and genuine answer which caught someone off guard. </span></p>\r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="font-weight: 400; color: #000000;">All it takes is a single sentence to make someone feel heard, understood, and feel like their problem will be adequately addressed. &nbsp;</span></p>\r\n
    <p><span style="color: #000000;"><br />&nbsp;</span></p>\r\n
    <p><span style="color: #000000;"><i><span style="font-weight: 400;">A note to employers:</span></i><span style="font-weight: 400;"><span style="color: #000000;"> as an employee, knowing that your company trusts in you and has given you agency to employ this kind of method lets them know that you trust them and their judgment beyond the customer and their complaint. You must first support your staff before you support the customer and it should never be either/or, rather, it should be uplifting both parties simultaneously.</span> </span></span></p>
    """
  -user: Proxies\__CG__\App\Entity\User {#1092 …}
  -createdAt: DateTime @1510068757 {#1145
    date: 2017-11-07 15:32:37.0 UTC (+00:00)
  }
  -updatedAt: DateTime @1510393847 {#1150
    date: 2017-11-11 09:50:47.0 UTC (+00:00)
  }
  -deletedAt: null
  -category: App\Entity\Category {#445 …}
  -status: "published"
  -imageCard: Proxies\__CG__\App\Entity\File {#1184 …}
  -ImageHeader: Proxies\__CG__\App\Entity\File {#1184 …}
  -featured: false
  -mainView: false
  -clicks: 3174
  -comments: Doctrine\ORM\PersistentCollection {#1125 …}
  -reviewed_at: DateTime @1510075389 {#1148
    date: 2017-11-07 17:23:09.0 UTC (+00:00)
  }
  -metakey: ""
  -metadesc: "Someone recently communicated to me that we should not take responsibility for someone else’s mistakes. I understand where they are coming from-it truly sucks taking the blame for something beyond our control, that was someone else’s fault, or that was truly no one’s fault at all."
  -robots: null
  -publishedAt: DateTime @1510075389 {#1147
    date: 2017-11-07 17:23:09.0 UTC (+00:00)
  }
  -canonical: null
  -superTag: null
}

AppController :: renderFooter (token = ee7b17)

Key Value
_controller 
"App\Controller\AppController::renderFooter"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"1590aa"

CookieController :: renderCookie (token = 2f9d78)

Key Value
_controller 
"App\Controller\CookieController::renderCookie"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"8fc240"