GET https://rct.dev.bbntimes.com/companies/digitizing-the-customer-experience-a-playbook-for-airline-companies

Response
200 OK
IP
216.73.216.165
Profiled on
Token
7585d1

ArticleController :: show

Request

GET Parameters

None

POST Parameters

None

Uploaded Files

None

Request Attributes

Key Value
_controller 
"App\Controller\ArticleController::show"
_firewall_context 
"security.firewall.map.context.main"
_links 
Symfony\Component\WebLink\GenericLinkProvider {#3551
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      -href: "/build/runtime.js"
      -rel: [
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      -attributes: [
        "as" => "script"
      ]
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    3670 => Symfony\Component\WebLink\Link {#3670
      -href: "/build/644.js"
      -rel: [
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      ]
      -attributes: [
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    }
    3669 => Symfony\Component\WebLink\Link {#3669
      -href: "/build/502.js"
      -rel: [
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      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3668 => Symfony\Component\WebLink\Link {#3668
      -href: "/build/app.js"
      -rel: [
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      -attributes: [
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      -rel: [
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      -attributes: [
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    }
    3666 => Symfony\Component\WebLink\Link {#3666
      -href: "/build/term-condition.js"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3665 => Symfony\Component\WebLink\Link {#3665
      -href: "/build/contact.js"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3664 => Symfony\Component\WebLink\Link {#3664
      -href: "/build/scroll-infinite-article.js"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3663 => Symfony\Component\WebLink\Link {#3663
      -href: "/build/app.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
    3662 => Symfony\Component\WebLink\Link {#3662
      -href: "/build/cookie-style.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
    3661 => Symfony\Component\WebLink\Link {#3661
      -href: "/build/term-condition-css.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
    3660 => Symfony\Component\WebLink\Link {#3660
      -href: "/build/contact-css.css"
      -rel: [
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      -attributes: [
        "as" => "style"
      ]
    }
    3659 => Symfony\Component\WebLink\Link {#3659
      -href: "/build/comment-css.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
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}
_route 
"article_show"
_route_params 
[
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  "slug" => "digitizing-the-customer-experience-a-playbook-for-airline-companies"
]
_security_firewall_run 
"_security_main"
_stopwatch_token 
"fdd99a"
category 
"companies"
slug 
"digitizing-the-customer-experience-a-playbook-for-airline-companies"

Request Headers

Header Value
accept 
"*/*"
accept-encoding 
"gzip, br, zstd, deflate"
connection 
"close"
cookie 
"PHPSESSID=q4vn22fuskivjkbrqun54omc5s"
host 
"rct.dev.bbntimes.com"
user-agent 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
x-php-ob-level 
"1"

Request Content

Request content not available (it was retrieved as a resource).

Response

Response Headers

Header Value
cache-control 
"no-cache, private"
content-type 
"text/html; charset=UTF-8"
date 
"Sun, 03 Aug 2025 01:46:05 GMT"
link 
"</build/runtime.js>; rel="preload"; as="script",</build/644.js>; rel="preload"; as="script",</build/502.js>; rel="preload"; as="script",</build/app.js>; rel="preload"; as="script",</build/view-more.js>; rel="preload"; as="script",</build/term-condition.js>; rel="preload"; as="script",</build/contact.js>; rel="preload"; as="script",</build/scroll-infinite-article.js>; rel="preload"; as="script",</build/app.css>; rel="preload"; as="style",</build/cookie-style.css>; rel="preload"; as="style",</build/term-condition-css.css>; rel="preload"; as="style",</build/contact-css.css>; rel="preload"; as="style",</build/comment-css.css>; rel="preload"; as="style""
x-debug-token 
"7585d1"

Cookies

Request Cookies

Key Value
PHPSESSID 
"q4vn22fuskivjkbrqun54omc5s"

Response Cookies

No response cookies

Session 6

Session Metadata

Key Value
Created 
"Sun, 03 Aug 25 01:45:57 +0000"
Last used 
"Sun, 03 Aug 25 01:46:04 +0000"
Lifetime 
0

Session Attributes

Attribute Value
_csrf/https-comment 
"PScjS92zQjVIQxyibE3PTnYeyJu8cl1Da6ukZqDFc7g"
_csrf/https-cookie_accept 
"TN7w_X6mjWBIlKcqzXSCQ9ayjMSmdPGte_boUBy7HJU"

Session Usage

6 Usages
Stateless check enabled
Usage
Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:76
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:79
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-csrf/TokenStorage/SessionTokenStorage.php"
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:52
Show trace 
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  [
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:56
Show trace 
[
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    "function" => "show"
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    "type" => "->"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
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    "function" => "handle"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    "line" => 29
    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
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      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]
Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage:41
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-core/Authentication/Token/Storage/UsageTrackingTokenStorage.php"
    "line" => 41
    "function" => "getMetadataBag"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/twig-bridge/AppVariable.php"
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  [
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    "function" => "show"
    "class" => "App\Controller\ArticleController"
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    "line" => 76
    "function" => "handleRaw"
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    "type" => "->"
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  [
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    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
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    "function" => "handle"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
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    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
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]
Symfony\Component\Security\Http\Firewall\ContextListener:171
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-http/Firewall/ContextListener.php"
    "line" => 171
    "function" => "remove"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/Debug/WrappedListener.php"
    "line" => 116
    "function" => "onKernelResponse"
    "class" => "Symfony\Component\Security\Http\Firewall\ContextListener"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 220
    "function" => "__invoke"
    "class" => "Symfony\Component\EventDispatcher\Debug\WrappedListener"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 56
    "function" => "callListeners"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
  ]
  [
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    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
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    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 202
    "function" => "filterResponse"
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]

Flashes

Flashes

No flash messages were created.

Server Parameters

Server Parameters

Defined in .env

Key Value
APP_ENV 
"dev"
APP_SECRET 
"0a988e63f011514eaabfc650b599af4d"
CORS_ALLOW_ORIGIN 
"*"
DATABASE_URL 
"mysql://bbndb_rctuser:33F5W25z40or0f7@localhost:3306/rct_bbntimes"
GOOGLE_RECAPTCHA_SECRET_KEY 
"6LdV5fgpAAAAANxzTG8ZMfIjil1wu-1vrQvnUt-x"
GOOGLE_RECAPTCHA_SITE_KEY 
"6LdV5fgpAAAAAENKcn73MJAhQrbtQeqgyC4wDLMP"
MAILER_DSN 
"smtp://no-reply%40rct.dev.bbntimes.com:Bl6%26gLD48%26Of919@rct.dev.bbntimes.com:465"
MARIADB_PASSWORD 
"i!87pK&!85ezc8"

Defined as regular env variables

Key Value
APP_DEBUG 
"1"
BASE 
"/public"
CONTEXT_DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
CONTEXT_PREFIX 
""
DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
FCGI_ROLE 
"RESPONDER"
GATEWAY_INTERFACE 
"CGI/1.1"
HTTPS 
"on"
HTTP_ACCEPT 
"*/*"
HTTP_ACCEPT_ENCODING 
"gzip, br, zstd, deflate"
HTTP_CONNECTION 
"close"
HTTP_COOKIE 
"PHPSESSID=q4vn22fuskivjkbrqun54omc5s"
HTTP_HOST 
"rct.dev.bbntimes.com"
HTTP_USER_AGENT 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
PATH 
"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
PHP_SELF 
"/public/index.php"
PP_CUSTOM_PHP_CGI_INDEX 
"plesk-php81-fastcgi"
PP_CUSTOM_PHP_INI 
"/var/www/vhosts/system/rct.dev.bbntimes.com/etc/php.ini"
QUERY_STRING 
""
REDIRECT_BASE 
"/public"
REDIRECT_HTTPS 
"on"
REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_HTTPS 
"on"
REDIRECT_REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/companies/digitizing-the-customer-experience-a-playbook-for-airline-companies"
REDIRECT_REDIRECT_SCRIPT_URL 
"/companies/digitizing-the-customer-experience-a-playbook-for-airline-companies"
REDIRECT_REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_REDIRECT_STATUS 
"200"
REDIRECT_REDIRECT_UNIQUE_ID 
"aI6_Wgqm3kSTIwj0022RuQAAAMg"
REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/companies/digitizing-the-customer-experience-a-playbook-for-airline-companies"
REDIRECT_SCRIPT_URL 
"/companies/digitizing-the-customer-experience-a-playbook-for-airline-companies"
REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_STATUS 
"200"
REDIRECT_UNIQUE_ID 
"aI6_Wgqm3kSTIwj0022RuQAAAMg"
REDIRECT_URL 
"/public/companies/digitizing-the-customer-experience-a-playbook-for-airline-companies"
REMOTE_ADDR 
"216.73.216.165"
REMOTE_PORT 
"22049"
REQUEST_METHOD 
"GET"
REQUEST_SCHEME 
"https"
REQUEST_TIME 
1754185563
REQUEST_TIME_FLOAT 
1754185563.008
REQUEST_URI 
"/companies/digitizing-the-customer-experience-a-playbook-for-airline-companies"
SCRIPT_FILENAME 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
SCRIPT_NAME 
"/public/index.php"
SCRIPT_URI 
"https://rct.dev.bbntimes.com/companies/digitizing-the-customer-experience-a-playbook-for-airline-companies"
SCRIPT_URL 
"/companies/digitizing-the-customer-experience-a-playbook-for-airline-companies"
SERVER_ADDR 
"5.196.1.209"
SERVER_ADMIN 
"[no address given]"
SERVER_NAME 
"rct.dev.bbntimes.com"
SERVER_PORT 
"443"
SERVER_PROTOCOL 
"HTTP/1.1"
SERVER_SIGNATURE 
"<address>Apache Server at rct.dev.bbntimes.com Port 443</address>\n"
SERVER_SOFTWARE 
"Apache"
SSL_TLS_SNI 
"rct.dev.bbntimes.com"
SYMFONY_DOTENV_VARS 
"APP_ENV,APP_SECRET,DATABASE_URL,MARIADB_PASSWORD,CORS_ALLOW_ORIGIN,MAILER_DSN,GOOGLE_RECAPTCHA_SECRET_KEY,GOOGLE_RECAPTCHA_SITE_KEY"
UNIQUE_ID 
"aI6_Wgqm3kSTIwj0022RuQAAAMg"

Sub Requests 6

CookieController :: renderAnalysis (token = 07d7a0)

Key Value
_controller 
"App\Controller\CookieController::renderAnalysis"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"65b858"

AppController :: renderHeader (token = 7e7d14)

Key Value
_controller 
"App\Controller\AppController::renderHeader"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"d5a731"
slug 
"home"

ArticleController :: trendingArticle (token = 9dc1b8)

Key Value
_controller 
"App\Controller\ArticleController::trendingArticle"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"6b3830"
category 
"Companies"

ArticleController :: relatedArticles (token = cca751)

Key Value
_controller 
"App\Controller\ArticleController::relatedArticles"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"ba0844"
current_article 
App\Entity\Article {#1094
  -id: 15248
  -title: "Digitizing the Customer Experience: A Playbook for Airline Companies"
  -slug: "digitizing-the-customer-experience-a-playbook-for-airline-companies"
  -introtext: "<p class="text-muted">As the&nbsp;airline industry continues to evolve, companies increasingly need to leverage digital technologies to provide a seamless customer experience.</p>\r\n"
  -content: """
    \r\n
    <p class="text-muted">By digitizing their operations and utilizing AI-optimized tools, airlines can create more personalized marketing campaigns, better analyze customer behavior and preferences and optimize their booking process. This playbook will discuss how airlines can use AI-optimized airline analytics and marketing strategies to improve the overall customer experience and stay ahead of the competition.</p>\r\n
    <h2>AI-Optimized Airline Marketing Campaigns: Enhancing Personalization</h2>\r\n
    <p>With the power of AI, airline companies can create highly targeted and <a href="technology/mass-marketing-to-mass-personalization" target="_blank" rel="noopener">personalized marketing campaigns</a> that resonate with individual passengers. By leveraging&nbsp;data analytics, airlines can gain insights into customer preferences, travel patterns and booking behaviors.</p>\r\n
    <p><img src="/images/Digitizing_the_Customer_Experience.png" alt="Digitizing_the_Customer_Experience.png" width="1000" height="997" /></p>\r\n
    <p>This valuable information allows them to deliver tailored offers, promotions and recommendations that are more likely to captivate customers. AI-optimized marketing campaigns enable airlines to engage with passengers more personally, fostering loyalty and enhancing the overall customer experience.</p>\r\n
    <p>For example, airlines can use AI-based algorithms to target customers with special offers tailored to their interests, such as discounted tickets for a particular destination, based on their previous booking patterns. This strategy enables airlines to stand out in a crowded market and gives them an edge over competitors.</p>\r\n
    <h2>Transforming Airline Analytics with AI: Improving Efficiency</h2>\r\n
    <p>Traditionally, airline analytics have relied on manual data analysis, which is time-consuming and prone to errors. By incorporating AI into analytics processes, airlines can streamline their operations and gain real-time insights into various aspects of their business.</p>\r\n
    <p><a href="technology/the-power-of-ai-analytics-harnessing-advanced-data-for-success" target="_blank" rel="noopener">AI-powered analytics</a> platforms can quickly analyze vast amounts of data, identify patterns and generate actionable recommendations. This empowers airlines to make data-driven decisions, optimize pricing strategies, improve operational efficiency and predict customer behavior. AI-optimized airline analytics pave the way for better resource allocation, cost savings and a deeper understanding of passenger needs.</p>\r\n
    <p>For instance, airlines can use AI-optimized analytics to forecast demand for certain routes and plan marketing campaigns accordingly. This helps them target customers with the right offers, leading to higher conversion rates and increased revenue. AI-powered analytics also allow airlines to monitor their performance in near real-time and quickly adjust their strategies to keep up with the competition.</p>\r\n
    <h2>Improving Customer Experience&nbsp;</h2>\r\n
    <p><a href="technology/artificial-intelligence-in-the-4th-industrial-revolution#:~:text=AI%20offers%20advantages%20of%20new,on%20par%20with%20human%20capabilities." target="_blank" rel="noopener">AI</a> is already being used in the airline industry in various ways to help improve the customer experience. For example, airlines are using&nbsp;AI-based chatbots&nbsp;to provide information and assistance to customers faster than humans. AI-optimized airline marketing campaigns and analytics also enable airlines to improve their customer experience. As mentioned earlier, AI helps airlines target customers with personalized offers and promotions based on their past booking patterns. This makes the customer journey more enjoyable and encourages them to book again with the airline.</p>\r\n
    <p>AI-powered analytics also enable airlines to detect customer sentiment and identify any areas of dissatisfaction. This allows them to address any issues and make the necessary improvements quickly. Airlines can also use AI-optimized analytics to measure customer loyalty and identify opportunities for reward programs or loyalty discounts.</p>\r\n
    <h2>Conclusion</h2>\r\n
    <p>By leveraging AI-optimized airline marketing campaigns and analytics, airlines can take their customer experience to the next level and stay ahead of the competition. It has become increasingly important for airlines to adopt these technologies to remain competitive and keep their customers happy.</p>
    """
  -user: Proxies\__CG__\App\Entity\User {#1092 …}
  -createdAt: DateTime @1696799554 {#1145
    date: 2023-10-08 21:12:34.0 UTC (+00:00)
  }
  -updatedAt: DateTime @1696801445 {#1150
    date: 2023-10-08 21:44:05.0 UTC (+00:00)
  }
  -deletedAt: null
  -category: App\Entity\Category {#445 …}
  -status: "published"
  -imageCard: Proxies\__CG__\App\Entity\File {#1184 …}
  -ImageHeader: Proxies\__CG__\App\Entity\File {#1184 …}
  -featured: false
  -mainView: false
  -clicks: 3037
  -comments: Doctrine\ORM\PersistentCollection {#1125 …}
  -reviewed_at: DateTime @1696799554 {#1148
    date: 2023-10-08 21:12:34.0 UTC (+00:00)
  }
  -metakey: "Digitizing the Customer Experience: A Playbook for Airline Companies"
  -metadesc: "As the\u{A0}airline industry continues to evolve, companies increasingly need to leverage digital technologies to provide a seamless customer experience."
  -robots: null
  -publishedAt: DateTime @1696799554 {#1147
    date: 2023-10-08 21:12:34.0 UTC (+00:00)
  }
  -canonical: null
  -superTag: null
}

AppController :: renderFooter (token = bb0cf1)

Key Value
_controller 
"App\Controller\AppController::renderFooter"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"b59cf0"

CookieController :: renderCookie (token = 4e0dd8)

Key Value
_controller 
"App\Controller\CookieController::renderCookie"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"0431fc"