GET https://rct.dev.bbntimes.com/science/health-insurance-implementing-ai-towards-better-claims-management

Response
200 OK
IP
18.220.12.210
Profiled on
Token
c74592

ArticleController :: show

Request

GET Parameters

None

POST Parameters

None

Uploaded Files

None

Request Attributes

Key Value
_controller 
"App\Controller\ArticleController::show"
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"security.firewall.map.context.main"
_links 
Symfony\Component\WebLink\GenericLinkProvider {#3627
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    3746 => Symfony\Component\WebLink\Link {#3746
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    3745 => Symfony\Component\WebLink\Link {#3745
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      -attributes: [
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    3744 => Symfony\Component\WebLink\Link {#3744
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      ]
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      ]
    }
    3741 => Symfony\Component\WebLink\Link {#3741
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      -rel: [
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      ]
      -attributes: [
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      ]
    }
    3740 => Symfony\Component\WebLink\Link {#3740
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      -rel: [
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      -attributes: [
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    3739 => Symfony\Component\WebLink\Link {#3739
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    3738 => Symfony\Component\WebLink\Link {#3738
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      ]
    }
    3737 => Symfony\Component\WebLink\Link {#3737
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      -rel: [
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      -attributes: [
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    3736 => Symfony\Component\WebLink\Link {#3736
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      -attributes: [
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    3735 => Symfony\Component\WebLink\Link {#3735
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      -rel: [
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      -attributes: [
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}
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"article_show"
_route_params 
[
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]
_security_firewall_run 
"_security_main"
_stopwatch_token 
"dc87eb"
category 
"science"
slug 
"health-insurance-implementing-ai-towards-better-claims-management"

Request Headers

Header Value
accept 
"*/*"
accept-encoding 
"gzip, br, zstd, deflate"
connection 
"close"
cookie 
"PHPSESSID=dtg2le2k6ltp6pdgagdmkrfl86"
host 
"rct.dev.bbntimes.com"
user-agent 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
x-php-ob-level 
"1"

Request Content

Request content not available (it was retrieved as a resource).

Response

Response Headers

Header Value
cache-control 
"no-cache, private"
content-type 
"text/html; charset=UTF-8"
date 
"Sat, 22 Feb 2025 13:12:59 GMT"
link 
"</build/runtime.js>; rel="preload"; as="script",</build/644.js>; rel="preload"; as="script",</build/502.js>; rel="preload"; as="script",</build/app.js>; rel="preload"; as="script",</build/view-more.js>; rel="preload"; as="script",</build/term-condition.js>; rel="preload"; as="script",</build/contact.js>; rel="preload"; as="script",</build/scroll-infinite-article.js>; rel="preload"; as="script",</build/app.css>; rel="preload"; as="style",</build/cookie-style.css>; rel="preload"; as="style",</build/term-condition-css.css>; rel="preload"; as="style",</build/contact-css.css>; rel="preload"; as="style",</build/comment-css.css>; rel="preload"; as="style""
x-debug-token 
"c74592"

Cookies

Request Cookies

Key Value
PHPSESSID 
"dtg2le2k6ltp6pdgagdmkrfl86"

Response Cookies

No response cookies

Session 6

Session Metadata

Key Value
Created 
"Sat, 22 Feb 25 13:12:43 +0000"
Last used 
"Sat, 22 Feb 25 13:12:56 +0000"
Lifetime 
0

Session Attributes

Attribute Value
_csrf/https-comment 
"40L1T-rRYBbJN3ErMUMdNF4dRNfcLP4gRThpYZIIpy0"
_csrf/https-cookie_accept 
"uzh4um_KZx51BiHUeWFWiQueMuWLZ2TcuFAW_v1wojs"

Session Usage

6 Usages
Stateless check enabled
Usage
Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:76
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:79
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:52
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:56
Show trace 
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    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
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  [
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    "line" => 35
    "function" => "handle"
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    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    "line" => 29
    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
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      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]
Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage:41
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-core/Authentication/Token/Storage/UsageTrackingTokenStorage.php"
    "line" => 41
    "function" => "getMetadataBag"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/twig-bridge/AppVariable.php"
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    "function" => "display"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/TemplateWrapper.php"
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    "class" => "Twig\Template"
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  [
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    "line" => 280
    "function" => "render"
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  [
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    "function" => "render"
    "class" => "Twig\Environment"
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    "line" => 453
    "function" => "doRenderView"
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    "line" => 253
    "function" => "doRender"
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  [
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    "function" => "show"
    "class" => "App\Controller\ArticleController"
    "type" => "->"
  ]
  [
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    "line" => 76
    "function" => "handleRaw"
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    "type" => "->"
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  [
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    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
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  [
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    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    "line" => 29
    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
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  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]
Symfony\Component\Security\Http\Firewall\ContextListener:171
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-http/Firewall/ContextListener.php"
    "line" => 171
    "function" => "remove"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/Debug/WrappedListener.php"
    "line" => 116
    "function" => "onKernelResponse"
    "class" => "Symfony\Component\Security\Http\Firewall\ContextListener"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 220
    "function" => "__invoke"
    "class" => "Symfony\Component\EventDispatcher\Debug\WrappedListener"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 56
    "function" => "callListeners"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/Debug/TraceableEventDispatcher.php"
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    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
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    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 202
    "function" => "filterResponse"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
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    "function" => "handleRaw"
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    "function" => "run"
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    "function" => "require_once"
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]

Flashes

Flashes

No flash messages were created.

Server Parameters

Server Parameters

Defined in .env

Key Value
APP_ENV 
"dev"
APP_SECRET 
"0a988e63f011514eaabfc650b599af4d"
CORS_ALLOW_ORIGIN 
"*"
DATABASE_URL 
"mysql://bbndb_rctuser:33F5W25z40or0f7@localhost:3306/rct_bbntimes"
GOOGLE_RECAPTCHA_SECRET_KEY 
"6LdV5fgpAAAAANxzTG8ZMfIjil1wu-1vrQvnUt-x"
GOOGLE_RECAPTCHA_SITE_KEY 
"6LdV5fgpAAAAAENKcn73MJAhQrbtQeqgyC4wDLMP"
MAILER_DSN 
"smtp://no-reply%40rct.dev.bbntimes.com:Bl6%26gLD48%26Of919@rct.dev.bbntimes.com:465"
MARIADB_PASSWORD 
"i!87pK&!85ezc8"

Defined as regular env variables

Key Value
APP_DEBUG 
"1"
BASE 
"/public"
CONTEXT_DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
CONTEXT_PREFIX 
""
DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
FCGI_ROLE 
"RESPONDER"
GATEWAY_INTERFACE 
"CGI/1.1"
HTTPS 
"on"
HTTP_ACCEPT 
"*/*"
HTTP_ACCEPT_ENCODING 
"gzip, br, zstd, deflate"
HTTP_CONNECTION 
"close"
HTTP_COOKIE 
"PHPSESSID=dtg2le2k6ltp6pdgagdmkrfl86"
HTTP_HOST 
"rct.dev.bbntimes.com"
HTTP_USER_AGENT 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
PATH 
"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
PHP_SELF 
"/public/index.php"
PP_CUSTOM_PHP_CGI_INDEX 
"plesk-php81-fastcgi"
PP_CUSTOM_PHP_INI 
"/var/www/vhosts/system/rct.dev.bbntimes.com/etc/php.ini"
QUERY_STRING 
""
REDIRECT_BASE 
"/public"
REDIRECT_HTTPS 
"on"
REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_HTTPS 
"on"
REDIRECT_REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/science/health-insurance-implementing-ai-towards-better-claims-management"
REDIRECT_REDIRECT_SCRIPT_URL 
"/science/health-insurance-implementing-ai-towards-better-claims-management"
REDIRECT_REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_REDIRECT_STATUS 
"200"
REDIRECT_REDIRECT_UNIQUE_ID 
"Z7nNWpDyWLT8YV1VjBpP1QAAAJg"
REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/science/health-insurance-implementing-ai-towards-better-claims-management"
REDIRECT_SCRIPT_URL 
"/science/health-insurance-implementing-ai-towards-better-claims-management"
REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_STATUS 
"200"
REDIRECT_UNIQUE_ID 
"Z7nNWpDyWLT8YV1VjBpP1QAAAJg"
REDIRECT_URL 
"/public/science/health-insurance-implementing-ai-towards-better-claims-management"
REMOTE_ADDR 
"18.220.12.210"
REMOTE_PORT 
"42464"
REQUEST_METHOD 
"GET"
REQUEST_SCHEME 
"https"
REQUEST_TIME 
1740229979
REQUEST_TIME_FLOAT 
1740229979.4699
REQUEST_URI 
"/science/health-insurance-implementing-ai-towards-better-claims-management"
SCRIPT_FILENAME 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
SCRIPT_NAME 
"/public/index.php"
SCRIPT_URI 
"https://rct.dev.bbntimes.com/science/health-insurance-implementing-ai-towards-better-claims-management"
SCRIPT_URL 
"/science/health-insurance-implementing-ai-towards-better-claims-management"
SERVER_ADDR 
"5.196.1.209"
SERVER_ADMIN 
"[no address given]"
SERVER_NAME 
"rct.dev.bbntimes.com"
SERVER_PORT 
"443"
SERVER_PROTOCOL 
"HTTP/1.1"
SERVER_SIGNATURE 
"<address>Apache Server at rct.dev.bbntimes.com Port 443</address>\n"
SERVER_SOFTWARE 
"Apache"
SSL_TLS_SNI 
"rct.dev.bbntimes.com"
SYMFONY_DOTENV_VARS 
"APP_ENV,APP_SECRET,DATABASE_URL,MARIADB_PASSWORD,CORS_ALLOW_ORIGIN,MAILER_DSN,GOOGLE_RECAPTCHA_SECRET_KEY,GOOGLE_RECAPTCHA_SITE_KEY"
UNIQUE_ID 
"Z7nNWpDyWLT8YV1VjBpP1QAAAJg"

Sub Requests 6

CookieController :: renderAnalysis (token = 982b98)

Key Value
_controller 
"App\Controller\CookieController::renderAnalysis"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"c84afa"

AppController :: renderHeader (token = d03994)

Key Value
_controller 
"App\Controller\AppController::renderHeader"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"825684"
slug 
"home"

ArticleController :: trendingArticle (token = a293f3)

Key Value
_controller 
"App\Controller\ArticleController::trendingArticle"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"32d07a"
category 
"Science"

ArticleController :: relatedArticles (token = 7895af)

Key Value
_controller 
"App\Controller\ArticleController::relatedArticles"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"f9befa"
current_article 
App\Entity\Article {#1094
  -id: 1134
  -title: "Health Insurance: Implementing AI towards Better Claims Management"
  -slug: "health-insurance-implementing-ai-towards-better-claims-management"
  -introtext: "<p>Artificial intelligence strengthens claims management by identifying and correcting errors while avoiding ineffective interventions. The conventional approach to claims management based on defined but non-measurable parameters has been made obsolete by intelligent algorithms that learn from historical cases and continuously evolve.&nbsp;Case managers can screen cases efficiently, evaluate with greater precision and make informed decisions.</p>\r\n"
  -content: """
    \r\n
    <p>A renowned German health insurer is receiving more than 700,000 claims for cost refunds from hospitals every year with 70 percent of the claims flagged as unusual —i.e., as potentially incorrect— based on the health insurer's internal rules. Almost one-tenth of the total claims are incorrect and the claims' amount can be challenged by the health insurer. Since objections succeed for only 10 percent of the "unusual" cases, the reduction or savings of the total amount of money originally submitted in claims comes to about 3 percent.</p>\r\n
    <p>Artificial Intelligence approaches aim to identify only those claims for which the likelihood of successful intervention is high and, conversely, to route unobjectionable cases and those unlikely to result in successful intervention toward fully automated background processing so that administrative staff can effectively focus their capacity on cases that require review.</p>\r\n
    <h2><span style="color: #10228b;">The 2-steps Process is Simple:</span></h2>\r\n
    <p>1) All claims received are checked to see whether they are correct, and any unusual claim is filtered out. Artificial intelligence is used to identify correlations among unusual claims which help determine the likelihood of a successful intervention; the system learns with every new claim received. Claims deemed unusual are then automatically prioritized based on the reduction amount that can be expected and the likelihood of successful intervention. As a result, the system relieves the auditor from the need to make as many time-sensitive intervention decisions freeing up capacity for those cases in which intervention is certain to yield results.</p>\r\n
    <p>2) The system additionally provides the auditor with guidance on how to approach the intervention, for instance by suggesting grounds for rejecting the claim. The result is a simpler, faster claims management process including the intervention itself.</p>\r\n
    <h2><span style="color: #10228b;"><strong>What are the Foundations for Success?</strong></span></h2>\r\n
    <p>A) Digitized original claims<strong><em>:&nbsp;</em></strong>Incoming invoices should arrive from hospitals in digitized form so that the AI system can seamlessly extract required data without additional steps by the insurer.</p>\r\n
    <p>B) Structured documentation of results: In which cases did intervention take place, what form did it take place and was it successful or not? Digital records should exist for at least the last two years, and ideally more.</p>\r\n
    <p>C) Two-speed IT: To segregate the new and conventional until the former is brought up to speed.&nbsp;Using a separate server that is detached from the rest of the organization's IT system so that the cognitive system accesses functions and data from legacy systems via selected interfaces only.</p>\r\n
    <p>D) Experimentation cubicle: Specialists in a variety of disciplines (AI developers, data analysts, business users) working together in an agile culture, but protected space that is technically and organizationally detached from other operations. This approach is essential in order to produce an innovative product that elevates the quality of hospital claims management instead of merely making one-off improvements.</p>\r\n
    <p>E) Physician buy-in for piloting: For which claims is the algorithm recommending audits? Are the selection criteria all right? Is automated case selection integrated into the overall audit process? Do the administrative staff and auditors need to build up additional skills? Ideally, the medical expert team checks daily progress in the pilot phase, discusses claims flagged as unusual, and supports the audit process with targeted case training.</p>\r\n
    <p>F) Organizational realignment: Working with cognitive systems affects workflows and procedures, roles and responsibilities, and judgments and decisions. To get the most out of AI deployment, the organization should be realigned to the new system early on. A well planned change program that manages the adjustments and involves all stakeholders in the process provides a suitable framework for creating the structures needed. More than that, it helps to win over employees, which is ultimately essential for success.</p>\r\n
    <h2><span style="color: #10228b;"><strong>Results and More</strong></span></h2>\r\n
    <p>An increase of one percentage point alone would afford German health insurers additional savings of around 500 million euros each. The results show that the algorithm's hit rate closely approximates the ideal value that is, the system correctly filters out almost all claims where the claim amount could be reduced. The cognitive system not only simplifies and accelerates the overall claims management procedure. It also enhances its quality: additional costs for redundant audit and rejection processes are eliminated, while available resources can be focused on the "right" cases, i.e., those that are truly relevant for audits.</p>\r\n
    <p>Further AI-based forecasting systems could be used for the early detection of high-risk patients or to project trends in other healthcare services provided by physicians, therapists, outpatient centers, pharmacists, or long-term care facilities.</p>
    """
  -user: Proxies\__CG__\App\Entity\User {#1092 …}
  -createdAt: DateTime @1519846939 {#1145
    date: 2018-02-28 19:42:19.0 UTC (+00:00)
  }
  -updatedAt: DateTime @1519848188 {#1150
    date: 2018-02-28 20:03:08.0 UTC (+00:00)
  }
  -deletedAt: null
  -category: App\Entity\Category {#445 …}
  -status: "published"
  -imageCard: Proxies\__CG__\App\Entity\File {#1184 …}
  -ImageHeader: Proxies\__CG__\App\Entity\File {#1184 …}
  -featured: false
  -mainView: false
  -clicks: 3118
  -comments: Doctrine\ORM\PersistentCollection {#1125 …}
  -reviewed_at: DateTime @1519846941 {#1148
    date: 2018-02-28 19:42:21.0 UTC (+00:00)
  }
  -metakey: ""
  -metadesc: ""
  -robots: null
  -publishedAt: DateTime @1519846941 {#1147
    date: 2018-02-28 19:42:21.0 UTC (+00:00)
  }
  -canonical: null
  -superTag: "Health Insurance"
}

AppController :: renderFooter (token = d8186a)

Key Value
_controller 
"App\Controller\AppController::renderFooter"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"49ef57"

CookieController :: renderCookie (token = 381033)

Key Value
_controller 
"App\Controller\CookieController::renderCookie"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"05e0f8"