GET https://rct.dev.bbntimes.com/technology/how-field-service-software-drives-customer-satisfaction

Response
200 OK
IP
18.191.41.10
Profiled on
Token
d5e89a

ArticleController :: show

Request

GET Parameters

None

POST Parameters

None

Uploaded Files

None

Request Attributes

Key Value
_controller 
"App\Controller\ArticleController::show"
_firewall_context 
"security.firewall.map.context.main"
_links 
Symfony\Component\WebLink\GenericLinkProvider {#3599
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      -attributes: [
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    3718 => Symfony\Component\WebLink\Link {#3718
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      -rel: [
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      -attributes: [
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    3717 => Symfony\Component\WebLink\Link {#3717
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      -rel: [
        "preload" => "preload"
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      -attributes: [
        "as" => "script"
      ]
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    3716 => Symfony\Component\WebLink\Link {#3716
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      -attributes: [
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      -rel: [
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      -attributes: [
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      ]
    }
    3714 => Symfony\Component\WebLink\Link {#3714
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      -rel: [
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      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3713 => Symfony\Component\WebLink\Link {#3713
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      -rel: [
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      ]
      -attributes: [
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      ]
    }
    3712 => Symfony\Component\WebLink\Link {#3712
      -href: "/build/scroll-infinite-article.js"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "script"
      ]
    }
    3711 => Symfony\Component\WebLink\Link {#3711
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      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
    3710 => Symfony\Component\WebLink\Link {#3710
      -href: "/build/cookie-style.css"
      -rel: [
        "preload" => "preload"
      ]
      -attributes: [
        "as" => "style"
      ]
    }
    3709 => Symfony\Component\WebLink\Link {#3709
      -href: "/build/term-condition-css.css"
      -rel: [
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      ]
      -attributes: [
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      ]
    }
    3708 => Symfony\Component\WebLink\Link {#3708
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      -rel: [
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      -attributes: [
        "as" => "style"
      ]
    }
    3707 => Symfony\Component\WebLink\Link {#3707
      -href: "/build/comment-css.css"
      -rel: [
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      -attributes: [
        "as" => "style"
      ]
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}
_route 
"article_show"
_route_params 
[
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  "slug" => "how-field-service-software-drives-customer-satisfaction"
]
_security_firewall_run 
"_security_main"
_stopwatch_token 
"46f285"
category 
"technology"
slug 
"how-field-service-software-drives-customer-satisfaction"

Request Headers

Header Value
accept 
"*/*"
accept-encoding 
"gzip, br, zstd, deflate"
connection 
"close"
cookie 
"PHPSESSID=rtc0f665blm4dep9rpu9r8alpn"
host 
"rct.dev.bbntimes.com"
user-agent 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
x-php-ob-level 
"1"

Request Content

Request content not available (it was retrieved as a resource).

Response

Response Headers

Header Value
cache-control 
"no-cache, private"
content-type 
"text/html; charset=UTF-8"
date 
"Sat, 22 Feb 2025 13:47:50 GMT"
link 
"</build/runtime.js>; rel="preload"; as="script",</build/644.js>; rel="preload"; as="script",</build/502.js>; rel="preload"; as="script",</build/app.js>; rel="preload"; as="script",</build/view-more.js>; rel="preload"; as="script",</build/term-condition.js>; rel="preload"; as="script",</build/contact.js>; rel="preload"; as="script",</build/scroll-infinite-article.js>; rel="preload"; as="script",</build/app.css>; rel="preload"; as="style",</build/cookie-style.css>; rel="preload"; as="style",</build/term-condition-css.css>; rel="preload"; as="style",</build/contact-css.css>; rel="preload"; as="style",</build/comment-css.css>; rel="preload"; as="style""
x-debug-token 
"d5e89a"

Cookies

Request Cookies

Key Value
PHPSESSID 
"rtc0f665blm4dep9rpu9r8alpn"

Response Cookies

No response cookies

Session 6

Session Metadata

Key Value
Created 
"Sat, 22 Feb 25 13:47:36 +0000"
Last used 
"Sat, 22 Feb 25 13:47:46 +0000"
Lifetime 
0

Session Attributes

Attribute Value
_csrf/https-comment 
"_HQGbQUc6LxgNM-C6zT0WFvhd6m03F64cyJtR4nImq0"
_csrf/https-cookie_accept 
"eHtKCcjCLcPkYMMrC1pPs-SNyVuP34lJxA5K5tRtP7E"

Session Usage

6 Usages
Stateless check enabled
Usage
Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:76
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:79
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:52
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:56
Show trace 
[
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    "class" => "App\Controller\ArticleController"
    "type" => "->"
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    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Kernel.php"
    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php"
    "line" => 35
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    "line" => 29
    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]
Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage:41
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-core/Authentication/Token/Storage/UsageTrackingTokenStorage.php"
    "line" => 41
    "function" => "getMetadataBag"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/twig-bridge/AppVariable.php"
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    "function" => "getToken"
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    "function" => "twig_get_attribute"
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    "function" => "displayWithErrorHandling"
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    "function" => "render"
    "class" => "Twig\Template"
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  [
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    "line" => 280
    "function" => "render"
    "class" => "Twig\TemplateWrapper"
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    "function" => "render"
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    "line" => 453
    "function" => "doRenderView"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
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    "line" => 253
    "function" => "doRender"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
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  [
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    "function" => "render"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
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    "line" => 181
    "function" => "renderHeader"
    "class" => "App\Controller\AppController"
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  [
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php"
    "line" => 86
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Fragment/InlineFragmentRenderer.php"
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  [
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    "function" => "displayWithErrorHandling"
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    "function" => "display"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/Template.php"
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    "function" => "displayWithErrorHandling"
    "class" => "Twig\Template"
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  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/Template.php"
    "line" => 379
    "function" => "display"
    "class" => "Twig\Template"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/TemplateWrapper.php"
    "line" => 38
    "function" => "render"
    "class" => "Twig\Template"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/twig/twig/src/Environment.php"
    "line" => 280
    "function" => "render"
    "class" => "Twig\TemplateWrapper"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/framework-bundle/Controller/AbstractController.php"
    "line" => 448
    "function" => "render"
    "class" => "Twig\Environment"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/framework-bundle/Controller/AbstractController.php"
    "line" => 453
    "function" => "doRenderView"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/framework-bundle/Controller/AbstractController.php"
    "line" => 253
    "function" => "doRender"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/src/Controller/ArticleController.php"
    "line" => 277
    "function" => "render"
    "class" => "Symfony\Bundle\FrameworkBundle\Controller\AbstractController"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 181
    "function" => "show"
    "class" => "App\Controller\ArticleController"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Kernel.php"
    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php"
    "line" => 35
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    "line" => 29
    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]
Symfony\Component\Security\Http\Firewall\ContextListener:171
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-http/Firewall/ContextListener.php"
    "line" => 171
    "function" => "remove"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/Debug/WrappedListener.php"
    "line" => 116
    "function" => "onKernelResponse"
    "class" => "Symfony\Component\Security\Http\Firewall\ContextListener"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 220
    "function" => "__invoke"
    "class" => "Symfony\Component\EventDispatcher\Debug\WrappedListener"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 56
    "function" => "callListeners"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/Debug/TraceableEventDispatcher.php"
    "line" => 139
    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 214
    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 202
    "function" => "filterResponse"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
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    "function" => "handle"
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    "function" => "handle"
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    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
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    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
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  [
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    "line" => 5
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      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
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    "function" => "require_once"
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]

Flashes

Flashes

No flash messages were created.

Server Parameters

Server Parameters

Defined in .env

Key Value
APP_ENV 
"dev"
APP_SECRET 
"0a988e63f011514eaabfc650b599af4d"
CORS_ALLOW_ORIGIN 
"*"
DATABASE_URL 
"mysql://bbndb_rctuser:33F5W25z40or0f7@localhost:3306/rct_bbntimes"
GOOGLE_RECAPTCHA_SECRET_KEY 
"6LdV5fgpAAAAANxzTG8ZMfIjil1wu-1vrQvnUt-x"
GOOGLE_RECAPTCHA_SITE_KEY 
"6LdV5fgpAAAAAENKcn73MJAhQrbtQeqgyC4wDLMP"
MAILER_DSN 
"smtp://no-reply%40rct.dev.bbntimes.com:Bl6%26gLD48%26Of919@rct.dev.bbntimes.com:465"
MARIADB_PASSWORD 
"i!87pK&!85ezc8"

Defined as regular env variables

Key Value
APP_DEBUG 
"1"
BASE 
"/public"
CONTEXT_DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
CONTEXT_PREFIX 
""
DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
FCGI_ROLE 
"RESPONDER"
GATEWAY_INTERFACE 
"CGI/1.1"
HTTPS 
"on"
HTTP_ACCEPT 
"*/*"
HTTP_ACCEPT_ENCODING 
"gzip, br, zstd, deflate"
HTTP_CONNECTION 
"close"
HTTP_COOKIE 
"PHPSESSID=rtc0f665blm4dep9rpu9r8alpn"
HTTP_HOST 
"rct.dev.bbntimes.com"
HTTP_USER_AGENT 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
PATH 
"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
PHP_SELF 
"/public/index.php"
PP_CUSTOM_PHP_CGI_INDEX 
"plesk-php81-fastcgi"
PP_CUSTOM_PHP_INI 
"/var/www/vhosts/system/rct.dev.bbntimes.com/etc/php.ini"
QUERY_STRING 
""
REDIRECT_BASE 
"/public"
REDIRECT_HTTPS 
"on"
REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_HTTPS 
"on"
REDIRECT_REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/technology/how-field-service-software-drives-customer-satisfaction"
REDIRECT_REDIRECT_SCRIPT_URL 
"/technology/how-field-service-software-drives-customer-satisfaction"
REDIRECT_REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_REDIRECT_STATUS 
"200"
REDIRECT_REDIRECT_UNIQUE_ID 
"Z7nVhLiBoyj8JZ8-HGyIegAAAA8"
REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/technology/how-field-service-software-drives-customer-satisfaction"
REDIRECT_SCRIPT_URL 
"/technology/how-field-service-software-drives-customer-satisfaction"
REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_STATUS 
"200"
REDIRECT_UNIQUE_ID 
"Z7nVhLiBoyj8JZ8-HGyIegAAAA8"
REDIRECT_URL 
"/public/technology/how-field-service-software-drives-customer-satisfaction"
REMOTE_ADDR 
"18.191.41.10"
REMOTE_PORT 
"36218"
REQUEST_METHOD 
"GET"
REQUEST_SCHEME 
"https"
REQUEST_TIME 
1740232069
REQUEST_TIME_FLOAT 
1740232069.6932
REQUEST_URI 
"/technology/how-field-service-software-drives-customer-satisfaction"
SCRIPT_FILENAME 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
SCRIPT_NAME 
"/public/index.php"
SCRIPT_URI 
"https://rct.dev.bbntimes.com/technology/how-field-service-software-drives-customer-satisfaction"
SCRIPT_URL 
"/technology/how-field-service-software-drives-customer-satisfaction"
SERVER_ADDR 
"5.196.1.209"
SERVER_ADMIN 
"[no address given]"
SERVER_NAME 
"rct.dev.bbntimes.com"
SERVER_PORT 
"443"
SERVER_PROTOCOL 
"HTTP/1.1"
SERVER_SIGNATURE 
"<address>Apache Server at rct.dev.bbntimes.com Port 443</address>\n"
SERVER_SOFTWARE 
"Apache"
SSL_TLS_SNI 
"rct.dev.bbntimes.com"
SYMFONY_DOTENV_VARS 
"APP_ENV,APP_SECRET,DATABASE_URL,MARIADB_PASSWORD,CORS_ALLOW_ORIGIN,MAILER_DSN,GOOGLE_RECAPTCHA_SECRET_KEY,GOOGLE_RECAPTCHA_SITE_KEY"
UNIQUE_ID 
"Z7nVhLiBoyj8JZ8-HGyIegAAAA8"

Sub Requests 6

CookieController :: renderAnalysis (token = 65186d)

Key Value
_controller 
"App\Controller\CookieController::renderAnalysis"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"0a91ed"

AppController :: renderHeader (token = 709b6c)

Key Value
_controller 
"App\Controller\AppController::renderHeader"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"600034"
slug 
"home"

ArticleController :: trendingArticle (token = 688ec7)

Key Value
_controller 
"App\Controller\ArticleController::trendingArticle"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"16c7f9"
category 
"Technology"

ArticleController :: relatedArticles (token = 02dc52)

Key Value
_controller 
"App\Controller\ArticleController::relatedArticles"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"5beb99"
current_article 
App\Entity\Article {#1094
  -id: 16806
  -title: "How Field Service Software Drives Customer Satisfaction"
  -slug: "how-field-service-software-drives-customer-satisfaction"
  -introtext: """
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    <div class="markdown prose w-full break-words dark:prose-invert light">\r\n
    <p>In a field service business, a significant portion of tasks is carried out remotely.</p>\r\n
    """
  -content: """
    \r\n
    <p>Customers exclusively depend on field service technicians for any support or queries. One way to ensure adequate service delivery is to train workers for customer-facing workflows. But still, there may be better options than relying on them.</p>\r\n
    </div>\r\n
    </div>\r\n
    </div>\r\n
    </div>\r\n
    </div>\r\n
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    </div>\r\n
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    </div>\r\n
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    <p>For this, field service businesses should invest in customer relationship management (CRM) software or choose a field service management app that includes CRM integration. This article covers how CRM-integrated FSM app solutions help enhance customer experience and service.</p>\r\n
    <h2>5 CRM Features Your Field Service Management Software Should Have</h2>\r\n
    <p><a href="https://www.zuper.co/field-service-management-software?utm_source=GB&amp;utm_medium=O" target="_blank" rel="noopener">Field service management software</a> is a dedicated tool designed to help field service businesses automate and streamline their operations. You can handle various workflows across marketing, sales, scheduling, dispatching, workforce management, inventory, and customer service.</p>\r\n
    <p>For managing customer relationships and servicing, FSM software helps your business be more available to customers and care for their needs. Here are five key features in your CRM-enabled field service management software that make it possible:</p>\r\n
    <ol>\r\n
    <li aria-level="1">\r\n
    <p>Centralized customer database: helps save various data points of a customer like demographics, purchase history, website navigation behavior, field service technician feedback, communication logs, invoices, and more.&nbsp;</p>\r\n
    </li>\r\n
    <li aria-level="1">\r\n
    <p>Dashboard for customers: helps provide concise and real-time information about their current service like location of workers, job progress, emergency updates, worker hours, etc. It also helps access past invoices and add or modify service requests.</p>\r\n
    </li>\r\n
    <li aria-level="1">\r\n
    <p>Automated customer communication: tools such as notifications and alerts <a style="background-color: inherit; font-family: inherit; font-size: 1rem;" href="https://www.forbes.com/sites/melissahouston/2023/05/03/the-5-steps-you-need-to-take-to-improve-customer-retention-and-boost-your-profits/" target="_blank" rel="noopener">keep customers informed</a> throughout the service process. This can include appointment confirmations, technician arrival alerts, and service completion notifications.</p>\r\n
    </li>\r\n
    <li aria-level="1">\r\n
    <p>Appointment reminders: send alerts to customers about dispatched technicians, maintain contact remotely throughout the work, and share rescheduled job details.</p>\r\n
    </li>\r\n
    <li aria-level="1">\r\n
    <p>Collect customer feedback: incorporating feedback and survey tools in your FSM software allows customers to provide their opinions and rate the service received. It can include features like surveys, NPS scorecards, one-on-one calls, automated discounts for dissatisfied customers, and more.</p>\r\n
    </li>\r\n
    </ol>\r\n
    <h2>How Does CRM Integration in the FSM App Streamline Customer Management?</h2>\r\n
    <p>The integration of <a href="technology/do-nonprofits-use-crm-tips-for-implementing-effective-donor-management" target="_blank" rel="noopener">CRM</a> into FSM software creates a seamless ecosystem where operational and customer-centric data converge. Here’s how it will benefit your overall customer experience throughout your service delivery cycle:</p>\r\n
    <h3>Better Service Offerings and Recommendations</h3>\r\n
    <p>With access to a comprehensive customer profile, service teams can <a href="technology/enhancing-user-engagement-customizing-user-journeys-with-ciam" target="_blank" rel="noopener">personalize interactions</a>. This might include addressing customers by name, understanding their past service experiences, and tailoring services based on historical preferences. You can also quickly provide additional services when field service technicians have already reached the job site via the FSM mobile app.</p>\r\n
    <h3>Improved Interactions and Response Time</h3>\r\n
    <p>CRM tools facilitate automated communication, ensuring that customers are kept informed at every stage of the service process. Automated alerts, reminders, and updates contribute to a more engaged and informed customer base. Instant messaging and updates significantly reduce response time, thus creating an impression of professionalism.</p>\r\n
    <p>CRM integration also allows for the tracking of customer issues and complaints. Field service teams can proactively address recurring problems, minimizing future disruptions and showcasing a commitment to customer satisfaction.</p>\r\n
    <h3>Targeted Marketing Campaigns</h3>\r\n
    <p>By leveraging CRM data, field service businesses can run targeted marketing campaigns. You can also use CRM’s analytics to get actionable insights into customer behavior, preferences, and trends – and tailor your campaigns accordingly. Understanding customer preferences allows for personalized promotions, leading to increased customer engagement and loyalty.&nbsp;</p>\r\n
    <h3>Efficient Service Request Handling</h3>\r\n
    <p>Customers can submit service requests or inquiries seamlessly through integrated CRM features. This streamlines the process, reducing response times and ensuring that customer needs are addressed promptly. For example, if a customer wants to reschedule their appointment, they can simply head to the FSM mobile app dashboard and submit the request, and it will automatically reschedule and dispatch field service technicians.&nbsp;</p>\r\n
    <h2>Get a Detailed Overview Of Your Customers With Field Service Management Software</h2>\r\n
    <p>Zuper’s field service management solutions include a comprehensive suite of CRM tools for complete customer management. From managing leads, tracking conversions, designing marketing campaigns, scheduling jobs, handling customer service, and taking feedback – Zuper does it all.<br /><br />We also enable our CRM tools with advanced data analytics and AI capabilities – <a href="https://www.zuper.co/demo" target="_blank" rel="noopener">book a demo</a> today to know more.</p>
    """
  -user: Proxies\__CG__\App\Entity\User {#1092 …}
  -createdAt: DateTime @1715454120 {#1145
    date: 2024-05-11 19:02:00.0 UTC (+00:00)
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  -updatedAt: DateTime @1715543214 {#1150
    date: 2024-05-12 19:46:54.0 UTC (+00:00)
  }
  -deletedAt: null
  -category: App\Entity\Category {#445 …}
  -status: "published"
  -imageCard: Proxies\__CG__\App\Entity\File {#1184 …}
  -ImageHeader: Proxies\__CG__\App\Entity\File {#1184 …}
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AppController :: renderFooter (token = e79ccb)

Key Value
_controller 
"App\Controller\AppController::renderFooter"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"dead72"

CookieController :: renderCookie (token = 9c69ba)

Key Value
_controller 
"App\Controller\CookieController::renderCookie"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"0f2d8f"