GET https://rct.dev.bbntimes.com/companies/the-3-part-formula-great-leaders-leverage-before-difficult-conversations

Response
200 OK
IP
18.222.207.81
Profiled on
Token
ebc46b

ArticleController :: show

Request

GET Parameters

None

POST Parameters

None

Uploaded Files

None

Request Attributes

Key Value
_controller 
"App\Controller\ArticleController::show"
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"security.firewall.map.context.main"
_links 
Symfony\Component\WebLink\GenericLinkProvider {#3599
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    }
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    }
    3712 => Symfony\Component\WebLink\Link {#3712
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      -rel: [
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      -attributes: [
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      ]
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    3707 => Symfony\Component\WebLink\Link {#3707
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"article_show"
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_security_firewall_run 
"_security_main"
_stopwatch_token 
"bed815"
category 
"companies"
slug 
"the-3-part-formula-great-leaders-leverage-before-difficult-conversations"

Request Headers

Header Value
accept 
"*/*"
accept-encoding 
"gzip, br, zstd, deflate"
connection 
"close"
cookie 
"PHPSESSID=bkcd5ehebjmoqk06866165bv6t"
host 
"rct.dev.bbntimes.com"
user-agent 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
x-php-ob-level 
"1"

Request Content

Request content not available (it was retrieved as a resource).

Response

Response Headers

Header Value
cache-control 
"no-cache, private"
content-type 
"text/html; charset=UTF-8"
date 
"Wed, 16 Apr 2025 07:38:44 GMT"
link 
"</build/runtime.js>; rel="preload"; as="script",</build/644.js>; rel="preload"; as="script",</build/502.js>; rel="preload"; as="script",</build/app.js>; rel="preload"; as="script",</build/view-more.js>; rel="preload"; as="script",</build/term-condition.js>; rel="preload"; as="script",</build/contact.js>; rel="preload"; as="script",</build/scroll-infinite-article.js>; rel="preload"; as="script",</build/app.css>; rel="preload"; as="style",</build/cookie-style.css>; rel="preload"; as="style",</build/term-condition-css.css>; rel="preload"; as="style",</build/contact-css.css>; rel="preload"; as="style",</build/comment-css.css>; rel="preload"; as="style""
x-debug-token 
"ebc46b"

Cookies

Request Cookies

Key Value
PHPSESSID 
"bkcd5ehebjmoqk06866165bv6t"

Response Cookies

No response cookies

Session 6

Session Metadata

Key Value
Created 
"Wed, 16 Apr 25 07:38:13 +0000"
Last used 
"Wed, 16 Apr 25 07:38:42 +0000"
Lifetime 
0

Session Attributes

Attribute Value
_csrf/https-comment 
"gZzXoCwSj7KNzBWwLV3pHAul52QyGnOtPQHWyhcn-DY"
_csrf/https-cookie_accept 
"XKwEMfjBSnS6mSnZCP1lOY_pIsBtTfLrH-h1PrHQqgk"

Session Usage

6 Usages
Stateless check enabled
Usage
Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:76
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:79
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:52
Show trace 
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Symfony\Component\Security\Csrf\TokenStorage\SessionTokenStorage:56
Show trace 
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    "line" => 181
    "function" => "show"
    "class" => "App\Controller\ArticleController"
    "type" => "->"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 76
    "function" => "handleRaw"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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  [
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    "line" => 197
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
    "type" => "->"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php"
    "line" => 35
    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    "line" => 29
    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
    "type" => "->"
  ]
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
  ]
]
Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage:41
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-core/Authentication/Token/Storage/UsageTrackingTokenStorage.php"
    "line" => 41
    "function" => "getMetadataBag"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/twig-bridge/AppVariable.php"
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    "function" => "getToken"
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    "function" => "twig_get_attribute"
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    "function" => "handle"
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    "class" => "Twig\Environment"
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    "line" => 453
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    "function" => "doRender"
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  [
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
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    "function" => "show"
    "class" => "App\Controller\ArticleController"
    "type" => "->"
  ]
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 76
    "function" => "handleRaw"
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    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/Kernel.php"
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    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\HttpKernel"
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  [
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    "function" => "handle"
    "class" => "Symfony\Component\HttpKernel\Kernel"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    "line" => 29
    "function" => "run"
    "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
    "line" => 5
    "args" => [
      "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/autoload_runtime.php"
    ]
    "function" => "require_once"
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]
Symfony\Component\Security\Http\Firewall\ContextListener:171
Show trace 
[
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/security-http/Firewall/ContextListener.php"
    "line" => 171
    "function" => "remove"
    "class" => "Symfony\Component\HttpFoundation\Session\Session"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/Debug/WrappedListener.php"
    "line" => 116
    "function" => "onKernelResponse"
    "class" => "Symfony\Component\Security\Http\Firewall\ContextListener"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 220
    "function" => "__invoke"
    "class" => "Symfony\Component\EventDispatcher\Debug\WrappedListener"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/EventDispatcher.php"
    "line" => 56
    "function" => "callListeners"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
  ]
  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/event-dispatcher/Debug/TraceableEventDispatcher.php"
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    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\EventDispatcher"
    "type" => "->"
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    "function" => "dispatch"
    "class" => "Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher"
    "type" => "->"
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  [
    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
    "line" => 202
    "function" => "filterResponse"
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    "file" => "/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/vendor/symfony/http-kernel/HttpKernel.php"
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]

Flashes

Flashes

No flash messages were created.

Server Parameters

Server Parameters

Defined in .env

Key Value
APP_ENV 
"dev"
APP_SECRET 
"0a988e63f011514eaabfc650b599af4d"
CORS_ALLOW_ORIGIN 
"*"
DATABASE_URL 
"mysql://bbndb_rctuser:33F5W25z40or0f7@localhost:3306/rct_bbntimes"
GOOGLE_RECAPTCHA_SECRET_KEY 
"6LdV5fgpAAAAANxzTG8ZMfIjil1wu-1vrQvnUt-x"
GOOGLE_RECAPTCHA_SITE_KEY 
"6LdV5fgpAAAAAENKcn73MJAhQrbtQeqgyC4wDLMP"
MAILER_DSN 
"smtp://no-reply%40rct.dev.bbntimes.com:Bl6%26gLD48%26Of919@rct.dev.bbntimes.com:465"
MARIADB_PASSWORD 
"i!87pK&!85ezc8"

Defined as regular env variables

Key Value
APP_DEBUG 
"1"
BASE 
"/public"
CONTEXT_DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
CONTEXT_PREFIX 
""
DOCUMENT_ROOT 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com"
FCGI_ROLE 
"RESPONDER"
GATEWAY_INTERFACE 
"CGI/1.1"
HTTPS 
"on"
HTTP_ACCEPT 
"*/*"
HTTP_ACCEPT_ENCODING 
"gzip, br, zstd, deflate"
HTTP_CONNECTION 
"close"
HTTP_COOKIE 
"PHPSESSID=bkcd5ehebjmoqk06866165bv6t"
HTTP_HOST 
"rct.dev.bbntimes.com"
HTTP_USER_AGENT 
"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
PATH 
"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
PHP_SELF 
"/public/index.php"
PP_CUSTOM_PHP_CGI_INDEX 
"plesk-php81-fastcgi"
PP_CUSTOM_PHP_INI 
"/var/www/vhosts/system/rct.dev.bbntimes.com/etc/php.ini"
QUERY_STRING 
""
REDIRECT_BASE 
"/public"
REDIRECT_HTTPS 
"on"
REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_HTTPS 
"on"
REDIRECT_REDIRECT_PASSENGER_COMPILE_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_PASSENGER_DOWNLOAD_NATIVE_SUPPORT_BINARY 
"0"
REDIRECT_REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/companies/the-3-part-formula-great-leaders-leverage-before-difficult-conversations"
REDIRECT_REDIRECT_SCRIPT_URL 
"/companies/the-3-part-formula-great-leaders-leverage-before-difficult-conversations"
REDIRECT_REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_REDIRECT_STATUS 
"200"
REDIRECT_REDIRECT_UNIQUE_ID 
"Z_9eg2oKrZxLoz1OR4R3QwAAAIw"
REDIRECT_SCRIPT_URI 
"https://rct.dev.bbntimes.com/companies/the-3-part-formula-great-leaders-leverage-before-difficult-conversations"
REDIRECT_SCRIPT_URL 
"/companies/the-3-part-formula-great-leaders-leverage-before-difficult-conversations"
REDIRECT_SSL_TLS_SNI 
"rct.dev.bbntimes.com"
REDIRECT_STATUS 
"200"
REDIRECT_UNIQUE_ID 
"Z_9eg2oKrZxLoz1OR4R3QwAAAIw"
REDIRECT_URL 
"/public/companies/the-3-part-formula-great-leaders-leverage-before-difficult-conversations"
REMOTE_ADDR 
"18.222.207.81"
REMOTE_PORT 
"54367"
REQUEST_METHOD 
"GET"
REQUEST_SCHEME 
"https"
REQUEST_TIME 
1744789123
REQUEST_TIME_FLOAT 
1744789123.8568
REQUEST_URI 
"/companies/the-3-part-formula-great-leaders-leverage-before-difficult-conversations"
SCRIPT_FILENAME 
"/var/www/vhosts/dev.bbntimes.com/rct.dev.bbntimes.com/public/index.php"
SCRIPT_NAME 
"/public/index.php"
SCRIPT_URI 
"https://rct.dev.bbntimes.com/companies/the-3-part-formula-great-leaders-leverage-before-difficult-conversations"
SCRIPT_URL 
"/companies/the-3-part-formula-great-leaders-leverage-before-difficult-conversations"
SERVER_ADDR 
"5.196.1.209"
SERVER_ADMIN 
"[no address given]"
SERVER_NAME 
"rct.dev.bbntimes.com"
SERVER_PORT 
"443"
SERVER_PROTOCOL 
"HTTP/1.1"
SERVER_SIGNATURE 
"<address>Apache Server at rct.dev.bbntimes.com Port 443</address>\n"
SERVER_SOFTWARE 
"Apache"
SSL_TLS_SNI 
"rct.dev.bbntimes.com"
SYMFONY_DOTENV_VARS 
"APP_ENV,APP_SECRET,DATABASE_URL,MARIADB_PASSWORD,CORS_ALLOW_ORIGIN,MAILER_DSN,GOOGLE_RECAPTCHA_SECRET_KEY,GOOGLE_RECAPTCHA_SITE_KEY"
UNIQUE_ID 
"Z_9eg2oKrZxLoz1OR4R3QwAAAIw"

Sub Requests 6

CookieController :: renderAnalysis (token = 34f57a)

Key Value
_controller 
"App\Controller\CookieController::renderAnalysis"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"99d861"

AppController :: renderHeader (token = 26042e)

Key Value
_controller 
"App\Controller\AppController::renderHeader"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"7e2d6c"
slug 
"home"

ArticleController :: trendingArticle (token = 373036)

Key Value
_controller 
"App\Controller\ArticleController::trendingArticle"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"11e2a4"
category 
"Companies"

ArticleController :: relatedArticles (token = 93695a)

Key Value
_controller 
"App\Controller\ArticleController::relatedArticles"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"f9fecb"
current_article 
App\Entity\Article {#1094
  -id: 5343
  -title: "The 3 Part Formula Great Leaders Leverage Before Difficult Conversations"
  -slug: "the-3-part-formula-great-leaders-leverage-before-difficult-conversations"
  -introtext: "<p>Ever tried to have a tough conversation with someone and it went terribly wrong? Or worse, you know you need to have a difficult conversation but you hold back, only to run up against the same problem three months later?</p>\r\n"
  -content: """
    \r\n
    <p>These conversations are especially important if you are in a position of leadership. Tough conversations can be uncomfortable, but consider the alternative. You could be suppressing a person’s potential by not sharing something that could help them on their journey, ultimately stunting their professional development.</p>\r\n
    <p>Many frameworks exist to help successfully execute these difficult conversations. Like anything, success hinges on preparation. All great leaders who thrive in having these conversations embrace the use of a three-part formula:&nbsp;</p>\r\n
    <p><strong>Standards + evidence + courage = direct dialogue</strong></p>\r\n
    <p>If you have all three parts -- standards, evidence, and courage -- the interactions with your team members who fail, meet or exceed the standard will happen naturally. Conversely, if one of them is weak or doesn’t exist, your tough conversation falls apart.</p>\r\n
    <h2>Setting Clear Standards</h2>\r\n
    <p>Imagine a police officer pulled you over for speeding, but there was no speed limit posted. Not only would you be confused, but you’d be furious because you didn’t know the ground rules. If you are going to be successful at having tough conversations, you have to set the standards first.</p>\r\n
    <p>Dabo Swinney, Clemson University's championship-winning football coach, has a mantra: "Best is the standard." A standard defines what good looks like. I've come to realize that the very best leaders don't just determine what "good" looks like -- they define what "great" looks like.</p>\r\n
    <p>Standards come in three forms:&nbsp;</p>\r\n
    <ul>\r\n
    <li>Policy</li>\r\n
    <li>Procedure</li>\r\n
    <li>Merit</li>\r\n
    </ul>\r\n
    <p>Each type of standard serves a different purpose. The key is that you have not only thought out the standards of your team, but also communicated them clearly.</p>\r\n
    <h2>Facts, Not Feelings</h2>\r\n
    <p>There’s nothing that will derail a difficult conversation more than the lack of evidence. Be prepared with facts, not feelings, to support your perspective. The evidence should be specific, detailed and tangible.</p>\r\n
    <p>Many managers claim they are “too busy” to spot evidence. Just walking around the office or being attentive during a meeting isn’t enough. Why? Because people are good at straightening up when the boss comes around.</p>\r\n
    <p>Dedicate time on your calendar to proactively look for evidence. The purpose of this isn’t to seek bad behavior or find ways to micromanage. It’s to capture evidence to encourage, reinforce or improve performance.</p>\r\n
    <h2>Courage for the Win</h2>\r\n
    <p>Once you have gathered evidence, then you need the most significant element of the formula: courage. Courage is simply the ability to do something that frightens you.</p>\r\n
    <p>C.S. Lewis famously said, “Courage is not simply one of the virtues but the form of every virtue at the testing point, which means at the point of highest reality.” Each and every virtue a leader needs to possess will meet its testing point at some time.</p>\r\n
    <p>Most leaders aren’t comfortable with the idea of inviting a team member into a dialogue to share disapproval, which is why courage is so necessary. If you fall into this category, ask yourself this one simple question: “Will taking action help this person?” If the answer is yes, have the courage to step into the dialogue.</p>\r\n
    <p><strong>Improve Your Difficult Conversations:</strong>&nbsp;<em>Building the Best: 8 Proven Leadership Principles to Elevate Others to Success</em>&nbsp;is published by McGraw-Hill. It was named the #1 Best New Management Books to Read by Book Authority. Learn the stories, principles, and tools to help elevate the way you lead others and have better direct dialogues.</p>\r\n
    <p><strong>Building the Best Bundle:&nbsp;</strong>Today, we are launching the&nbsp;Building the Best Bundle. Get a&nbsp;signed copy of&nbsp;Building the Best&nbsp;and the&nbsp;2020 Leadership Plan&nbsp;together&nbsp;for only $35. The&nbsp;2020 Leadership Plan&nbsp;is an accompaniment guide to help you or the leaders in your organization take the critical principles from Building the Best and turn them into actions and results.</p>\r\n
    <p><strong>About the Author:</strong>&nbsp;John Eades&nbsp;is the CEO of LearnLoft, a leadership development company that exists to turn managers into leaders and create healthier places to work. He is currently&nbsp;booking events and speaking engagements for 2020. John was named one of LinkedIn’s 2017 Top Voices in Management &amp; Workplace and was awarded the 2017 Readership Award by Training Industry.com. John is also the host of the “Follow My Lead” Podcast, a show that transfers stories and best practices from today’s leaders to the leaders of tomorrow. You follow him on Instagram&nbsp;@johngeades.</p>
    """
  -user: Proxies\__CG__\App\Entity\User {#1092 …}
  -createdAt: DateTime @1578427222 {#1145
    date: 2020-01-07 20:00:22.0 UTC (+00:00)
  }
  -updatedAt: DateTime @1621432856 {#1150
    date: 2021-05-19 14:00:56.0 UTC (+00:00)
  }
  -deletedAt: null
  -category: App\Entity\Category {#445 …}
  -status: "published"
  -imageCard: Proxies\__CG__\App\Entity\File {#1184 …}
  -ImageHeader: Proxies\__CG__\App\Entity\File {#1184 …}
  -featured: false
  -mainView: false
  -clicks: 2870
  -comments: Doctrine\ORM\PersistentCollection {#1125 …}
  -reviewed_at: DateTime @1578427222 {#1148
    date: 2020-01-07 20:00:22.0 UTC (+00:00)
  }
  -metakey: ""
  -metadesc: "Ever tried to have a tough conversation with someone and it went terribly wrong? Or worse, you know you need to have a difficult conversation but you hold back, only to run up against the same problem three months later?"
  -robots: null
  -publishedAt: DateTime @1578427222 {#1147
    date: 2020-01-07 20:00:22.0 UTC (+00:00)
  }
  -canonical: null
  -superTag: null
}

AppController :: renderFooter (token = b095f6)

Key Value
_controller 
"App\Controller\AppController::renderFooter"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"782b96"

CookieController :: renderCookie (token = 5cd1f1)

Key Value
_controller 
"App\Controller\CookieController::renderCookie"
_format 
"html"
_locale 
"en"
_stopwatch_token 
"b81b79"